Top German consumer watchdog demands end of holiday deposits

German consumer advocates have called for an end to mandatory deposits when booking travel, due to the uncertainty of travelling during the pandemic. Tour operators reject the idea.

Top German consumer watchdog demands end of holiday deposits
Lufthansa aircraft at Frankfurt Airport. Photo: DPA

Since the outbreak of the Covid-19 pandemic, travellers take on an extra layer of risk when booking a trip – whether this is self-organised or as part of a package – even within Germany. 

A number of bankruptcies across Europe has meant plenty of people who booked trips have had no recourse to recover their deposits.

As a result, the Federation of German Consumer Organisations (VZBV) has called for an end to mandatory deposits before travelling. 

“I consider the prepayment to be antiquated, no longer responsible in the flight and travel sector” Klaus Müller, head of the VZBV, told DPA. 

“You buy a bread roll and pay as soon as it goes over the counter”. 

Even in the travel sector “you stay in the hotel, you check out and then you pay for it”. 

Explained: What are your rights for cancelled flights in Germany? 

20 percent deposit with package tours

Pursuant to current rules, organisers of package tours are allowed to charge one fifth of the price of the trip in advance. 

For flights, the entire ticket price is paid when the flight is booked – sometimes several months in advance of the flight. 

Müller says this is “old-fashioned mismanagement”. 

“I doubt we have seen the last insolvency here”. 

Holidaymakers who book a package tour and later have their destination added to Germany's list of high-risk countries will be entitled to a refund. 

’No need to change’

Tour operators have hit back, saying they want to stick with the current system. 

The German Travel Association (DRV) says that instead of banning deposits, consumers should be protected by improving insurance cover. 

Under the new plan outlined by the German government, tour operators are to pay money into a central fund to ensure damages for package tours. 

The DRV told DPA “there is no need to change the existing system which is favourable to customers.”

“(Currently) Customers of package tours are insured against the insolvency of the tour operator, both in terms of advanced payment and the payment of the balance”

The German Federal Court of Justice recently upheld the requirement of deposits, saying that tour operators are frequently required to make down payments themselves. 

Tourism struggling in Germany

The tourism industry in Germany has taken a massive hit as a result of the coronavirus pandemic. 

Despite trips abroad more difficult than ever, as reported by The Local Germany in early August, this has not translated into a win for local tourism providers. 

READ: Staycations on the rise amid heavy losses to German tourism industry

“The bottom line is that there will be no such thing as a German tourism boom this year. The losses sustained during lockdown were simply too high”, said Norbert Kunz, director of the German Tourism Association (DTV).

“However, this year not even the most popular regions will come close to matching last year's profits,” Kunz told DPA.

This is due in part to the fact that hotels, guesthouses, camping grounds, and also restaurants and cafes cannot operate at full capacity due to current social distancing regulations.

This problem is further compounded by a near total lack of foreign tourists in many regions. According to Kunz, there are not enough German holidaymakers to compensate for the resultant economic downturn.

At least 29 percent of Germans no longer have a holiday planned for this year, according to a survey conducted by the Consumer Research Association (GfK).

“A fifth of all tourism businesses are fighting to survive, they are still dependent on government support,” explained Kunz.


Member comments

Log in here to leave a comment.
Become a Member to leave a comment.
For members


EXPLAINED: The new rules around getting a sick note over the phone in Germany

Due to high Covid infection numbers throughout the summer, it’s now possible to get a sick note from a doctor over the phone again for some illnesses. Here’s what you need to know.

EXPLAINED: The new rules around getting a sick note over the phone in Germany

What’s happened?

In spring 2020, German authorities changed the law so that people with a mild upper respiratory tract illness, such as the common cold, were able to get an incapacity to work certificate or AU-Bescheinigung by simply calling and speaking to their GP.

The rule was extended several times and finally reversed on June 1st this year due to falling infection figures. Since then people have had to go back to the practice – or do a video call if the doctor’s office has that system in place – to get a sick note.

Now, due to a decision by the Joint Federal Committee, the regulation has been reintroduced and patients can call their GP again for a sick note.

Can I get a sick note over the phone for any illness?

No. As before, the regulation only applies to patients suffering from a mild upper respiratory tract illness. Though Covid has not explicitly been named in the announcement, it seems that it is intended to be covered by the regulation.

If the doctor is convinced that the patient is unfit for work after a telephone consultation, then they can issue a sick note for up to seven days.

READ ALSO: EXPLAINED: The changes around doctor’s notes in Germany you should know

If the symptoms persist after seven days, the certificate can be extended once more for another week.

Why now?

According to the Chairman of the G-BA, Josef Hecken, the regulation has been introduced now as a response to rising Covid numbers and in anticipation of the cold and flu season in the coming months: “We want to avoid full waiting rooms in doctors’ offices and the emergence of new infection chains,” he said.

The telephone sick leave rule is a simple, proven and uniform nationwide solution for that, he said. The rule is also necessary because video consultation hours are not yet available everywhere.

What else should I know?

The health insurer DAK is calling for telephone sick leave in the case of light respiratory diseases to be made possible on a permanent basis in Germany. DAK’s CEO Andreas Storm said that this should “not always be up for debate, because it has proven itself.” 

READ ALSO: Everything you need to know about making a doctor’s appointment in Germany

The social association VdK also welcomed the reintroduction of the rule. The VdK’s President Verena Bentele said that the regulation would help to protect high-risk groups in particular from potential infections.

What are the rules to know about sick notes in Germany?

Germany has a strict system in place. If you are sick, you need to give your employer a Krankmeldung (notification of sickness) before the start of work on the first day (of your illness).

However, you also need to hand in a Krankschreibung (doctor’s note) on the fourth day of your illness. Some employments contracts, however, require you to submit a sick not earlier than the fourth day so check with your boss or HR on that point.