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Coronavirus in Germany: The phone numbers and websites you need to know about

The Local Germany
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Coronavirus in Germany: The phone numbers and websites you need to know about
Photo: DPA

If you feel unwell or have questions about the coronavirus crisis, remember you're not alone. Here's a look at the websites and phone numbers that are available for people in Germany.


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Getting medical help

If you show symptoms, the German government advises against going to a hospital or doctor's waiting room where others can be infected, and instead recommends self-isolating and calling a medical hotline.

However, everyone should be aware that health workers are extremely busy and it may be difficult to get through. It is likely you will only be tested for coronavirus if there are reasonable suspicions combined with symptoms (for example, if you have been in contact with someone who is confirmed to have COVID-19 and now display a cough).

Doctors will decide whether a diagnosis makes sense after a consultation.

The non-emergency medical on-call service for Germany is 116 117. The emergency number is 112.

The independent patient advice service for Germany is 0800 011 77 22.

The Ministry of Health number is 030 346 465 100.


You can find advice on how you can avoid spreading the infection to others on the websites of German Ministry of Health (the English version is updated daily), the World Health Organisation, and the European Centre for Disease Control.

If you speak Turkish, Polish, French, Italian, Greek, Croatian, Romanian, Bulgarian, Farsi, Chinese or Arabic, you can find resources about the Coronavirus in Germany at the governmental immigration office website here

Germany also provides a free hotline available 24 hours a day for women experiencing domestic violence at 08000 116 016.

If you want to help others

Helping your community during this pandemic takes many forms, from assisting your neighbours with their shopping to simply staying home. If you want to take a more active role, here are a few resources.

Die Einkaufsheldenor The Shopping Heroes, is an organization formed to allow healthy people to help vulnerable individuals with their shopping needs. The services matches up at-risk individuals with people willing to help. Once you register, you will be able to see those in need of help in your area.

For more general tasks, including things like walking pets or sending mail, Deutschland Zusammen, or Germany Together, connects those willing to help with those in need through a simple registration process. 


READ ALSO: How to help others in Germany during the coronavirus pandemic

Do you work in a field related to healthcare, but aren't currently employed or employed only part-time? Pflegereserve, or "Care Reserve" is looking for nursing professionals from all fields in Germany to register.

They aim to match their worker database with hospitals and care facilities experiencing shortages. Those who register are not obligated to volunteer and decide for themselves how involved they would like to be going forward. Find out more at their FAQ page.

READ ALSO: How people in Germany are showing their solidarity during the corona crisis

Here are some other useful numbers and website for each of Germany's 16 states, but remember to check with your local health authority for more specific information:

Bavaria's health ministry has set up a hotline 09131 6808-5101. It is open Monday through Friday, 8 am to 8 pm, as well as 6 to 8 pm on weekends.

People in Berlin can call the number 030 902 828 28, which is open daily from 8 am to 8 pm. They can also consult an official webpage with up-to-date information

Those living in Brandenburg can contact the hotline 033 186 83777 from 9 am to 3 pm, Monday through Friday. 

People in Baden-Württemberg can call the hotline 0711 904-39555 from 9 am to 6 pm every day, or visit a website providing up-to-date information.

For deaf people, the hotline is available as a video chat Monday to Friday from 9 a.m. to 5 p.m.


The city-state of Bremen will answer general questions about coronavirus through a hotline at 0421 115. To answer health-related questions outside of normal office hours, residents can call 116 117 to reach on-call physicians. More information is available here.

In Hamburg, concerned residents can call 040 428 284 000 at a hotline available all hours of the day.

The state of Hesse has set up a hotline for questions about coronavirus at 0800 555 4666. It is open Monday to Friday from 8 am to 8 pm.

The North Rhine-Westphalian Ministry of Health has set up a citizens' number for questions about coronavirus at 0211 855 4774, taking calls Monday to Friday from 8 am to 6 pm.

For Rhineland-Palatinate, the state has set up a hotline for questions at 0800 575 8100. They take calls Monday to Thursday from 9 am to 4 pm and Fridays from 9 am to noon.

In Thuringia, the State Office for Consumer Protection has a hotline at 0361 573 815 099, open Monday to Friday from 9 am to noon and from 1.30 pm to 3 pm.

Residents of Lower Saxony can contact a government hotline at 0511 120 6000 from 8 am to 10 pm Monday through Friday.
The state of Saxony has set up a general coronavirus hotline at 0800 100 0214. It operates Monday through Friday, 7 am to 6 pm, and Saturday and Sunday 12 pm to 6 pm. More hotlines and helpful phone numbers for regions within Saxony can be found here.
In Saxony-Anhalt, the ministry of health has set up a hotline at 0391 2 56 42 22 which can answer questions Monday through Thursday from 9 am to 11 am and 1 pm to 3 pm. The line is also open Fridays from 9 am to 11 am. Up-to-date coronavirus numbers in Saxony-Anhalt are found here
If you live in Mecklenburg-Vorpommern, you can call a hotline at 0385-588 5888, which is open from 9 am to 12 pm and 1 pm to 3 pm, Monday through Thursday. The line is also available Fridays from 9 am to 12 pm. Other useful phone numbers are available here
Schleswig-Holstein has a line set up for residents at 0431 797 000 01. The state can also answer questions through the e-mail address [email protected]
Saarland has set up a call line at 0681 501 4422 with availability Monday through Friday from 8 am to 9 pm. Services are also available Saturday and Sunday from 9 am to 3 pm. 


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Anonymous 2020/04/25 08:07
Will the emergency phone numbers also receive calls in English? I've been worried that someone will not be able to understand me. My German is very limited.

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