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Chaos at Düsseldorf Airport as passengers forced to leave luggage behind

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Chaos at Düsseldorf Airport as passengers forced to leave luggage behind
The luggage left behind was secured in the departure hall of Düsseldorf Airport. Photo: DPA
11:36 CEST+02:00
Passengers at Düsseldorf Airport had to fly without their luggage on board on Wednesday due to a major breakdown in the baggage system.

Around 2,500 suitcases were left stranded in the airport after a technical malfunction hit baggage handling facilities at the airport, local media reported Wednesday. 

It came during a busy time for the western German state: the school summer holidays started last week and many people are jetting off.

Passengers were notified of the problem with the baggage handling systems. Photo: DPA

As our pictures show, suitcases were left standing in the check-in hall on Wednesday morning because staff were not able to load them onto departing planes. Security employees cordoned off the luggage in a hangar in North Rhine-Westphalia's largest airport. 

According to an airport spokesman, five out of seven baggage handling systems were out of order between 3.30am and 8.45am. During that time only a limited number of baggage items could pass through the security check and be loaded onto planes.

Local news magazine tweeted about the chaos saying that not all suitcases could be loaded onto planes but that passengers would receive their luggage.

But there were no delays in flight operations, the spokesman said. However, some aircrafts took off without suitcases on board.

Now the suitcases have to be flown out to be reunited with their owners.

READ ALSO: Customs dog sniffs out €1.2 million in cash at Düsseldorf Airport

Luggage piled up at the airport. Photo: DPA

The spokesman said the baggage would be reloaded onto planes and handed back to owners as soon as possible. 

The problem was down to an error in the control software which caused a technical failure. Airport bosses are analyzing how this happened.

The luggage of arriving passengers was not affected by the chaos because it could be transported manually.

The federal police at the airport were initially not aware of any incidents, such as those involving disgruntled passengers. The airport spokesman said overall it was a “calm situation".

However, eyewitnesses on the scene reported long queues at the check-in and hectic scenes as airport staff tried to sort the 2,500 suitcases that were left behind.

On Wednesday, flights carrying about 81,000 passengers to destinations including Mallorca, Tenerife and Corfu were planned in the airport schedule. 

 
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