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'Forgot password' resets cost VW €1 million a year

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'Forgot password' resets cost VW €1 million a year
Photo: DPA.
12:24 CET+01:00
Employees who just can't seem to remember their passwords apparently cost Volkswagen's headquarters €1 million per year, according to company emails.

Passwords can be tricky things to remember and sometimes writing them down to keep somewhere safe can even prove too difficult for some people.

But such a simple lapse in memory is costing Volkswagen's headquarters in Wolfsburg around €1 million every year in IT services.

Apparently employees prefer to call up an outsourced IT firm that charges a fee when they're locked out of their workstation, rather than using the company's in-house service for free.

Around 70,000 employees received a company email recently, obtained by DPA, that warned of the high cost.

It also advised workers that in the future if they should lose their precious passwords, to use a computer program to fix the problem, rather than calling up the outside company.

Volkswagen has had an in-house IT provider since 2014, according to Wolfsburger Nachrichten. The service allows employees to simply use their company ID to request a new password.

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