Company name: hotel.info
Interviewee: Andreas Klug, Country Manager UK
What was the inspiration behind the company?
In 1995 our CEO, Heinz Raufer, decided to secure the domain hotel.de for the German market – just in case. Several years later, with the evolution of the internet it was obvious that saving money by booking hotels online would be a big topic for consumers in the coming years.
hotel.de managers were young, idealistic and tech-savvy and felt pre-destined to take on the big, established companies. As hotel.de began to grow in Germany we saw the need and opportunity for international growth.
From hotel.de our international brand, hotel.info, was born, giving access to our 210,000 hotels worldwide to international customers.
What is your biggest-selling product?
Hotel rooms! Our product is more diverse than you might think.
Of course we provide hotel rooms – but more than that – our customers can choose between any number of different categories, from budget to luxury, and between special offers such as early-bird, last minute or.long stay.
They can even book boardrooms and equipment for their next big presentation and board meeting.
What is your coolest product?
Our coolest product is definitely our new Super Last-Minute Deal. If you are looking for a hotel room for the same night, you can book ‘at the last minute’ and save up to 70 percent on the price!
What’s the nicest thing a customer has ever said about your company?
When we hear feedback that hotel.info lets our customers book impromptu getaways within five minutes and, in turn, those customers recommend us to hundreds of their colleagues, friends and family we know we have done our job and need to show that exact same service to those new visitors.
What’s the strangest request you have ever had?
We have heard it all and are ready to tackle any requests our customers ask of us, whether it be the possibility of renting a ping pong table in the hotel, storing frozen fish in a hotel room’s freezer after a fishing vacation or anything in between. That is what we are here for.
If I contact your company, will your staff be able to speak with me in English? Absolutely! Most of our staff speak at least two languages and English is at the top of the list.
Our colleagues in our Service Centre are able to greet you in English and 16 other languages.
Article sponsored by hotel.info