Editions:  Austria · Denmark · France · Germany · Italy · Norway · Spain · Sweden · Switzerland

T-Mobile baffled by massive service outage

Share this article

T-Mobile baffled by massive service outage
Photo: DPA
09:24 CEST+02:00
T-Mobile customers are able to use their telephones again after a nationwide network outage on Tuesday evening, but parent company Deutsche Telekom said the cause of the problem remained a mystery.

“Everything is working again just fine,” T-Mobile spokesperson Georg Pölzl told broadcaster ZDF Wednesday morning, adding that by 8 pm on Tuesday evening, about 80 percent of the company's mobile services were back on track.

The company took additional measures overnight to insure the network continued to function, he said.

The outage disrupted wireless, SMS, and data services service for millions of customers in Germany beginning around 3:45 pm.

“We are naturally still working on the researching the causes,” Pölzl told ZDF, adding that such things “should not and ought not happen.”

Two of three Home Location Register (HLR) servers, which Pölzl called the “brain” of the mobile telephone network, were affected in the outage, leading the company to explore possible software errors.

T-Mobile, which reported nearly 40 million customers in 2008, is the country's largest mobile phone network provider.

Get notified about breaking news on The Local

Share this article

Become a Member or sign-in to leave a comment.

From our sponsors

Change the world with a master's degree from Sweden's Linköping University

Master's students at world-leading Linköping University (LiU) aren't there simply to study. They solve real-world problems alongside experts in fields that can create a better tomorrow. Do you have what it takes to join them?