• Germany's news in English
 
app_header_v3

Deutsche Bahn pays €2.7 million to victims of ICE horror heat

DPA/The Local · 29 Aug 2010, 13:39

Published: 29 Aug 2010 13:39 GMT+02:00

The company is still processing claims related to AC outages, according to a spokeswoman. Meanwhile, CEO Rüdiger Grube plans to announce other measures meant to help the rail operator control future technical problems and foster better communication over disruptions.

As part of a "customer- and quality-offensive," Grube is keen to take steps that would make ICE trains less prone to malfunction during extreme weather conditions.

A summer heat wave sent temperatures soaring past 30 degrees Celsius across much of the country last month, leading AC units on board about 50 Deutsche Bahn trains to fail completely or within individual cars. ICE 2 trains were particularly affected.

On July 10, temperatures reached up to 50 degrees Celsius on an ICE train from Berlin to Cologne after the cooling system broke down. Several passengers collapsed and nine students on a class field trip were subsequently hospitalised when they got off the train in Bielefeld.

In a bid to win back public trust and mitigate a growing public relations crisis, members of the Bahn board paid distressed passengers €500 for their suffering and reimbursed victims with vouchers worth 1.5 times the price of their tickets.

Story continues below…

CEO Grube reported that thousands of customers had received payments totalling €374,000 by the end of July.

Deutsche Bahn plans to start overhauling its 44 ICE 2 trains in November, with work set to conclude in 2013. However, Grube said the company could use few of its ICE reserve trains due to additional axle inspections, calling it an "Achilles heel."

DPA/The Local (news@thelocal.de)

Your comments about this article

14:47 August 29, 2010 by catjones
23,000 X 500 = 1,150,000

CEO Grube reported that thousands of customers had received payments totalling €374,000 by the end of July.

Deutsche Bahn pays €2.7 million

New math? Arithmetic-challenged reporter?
17:07 August 29, 2010 by Surf City
""Bahn board paid distressed passengers €500 for their suffering "AND" reimbursed victims with vouchers worth 1.5 times the price of their tickets.""

read the whole article... now do the math..

oh, ya cant, we dont know how much the tickets were..

see that word: "AND" ?
20:22 August 29, 2010 by vonSchwerin
"Deutsche Bahn plans to start overhauling its 44 ICE 2 trains in November, with work set to conclude in 2013"

With global warming, they had better install better AC units in these trains. More hot summers are in Germany's future.
21:29 August 29, 2010 by duckys
Catjones....

you forget.... they probably were taxed for the money they received as well... SOME.... STUPID tax was included probably too...
Today's headlines
Record 125k people file suit against Canada trade deal
A leader of one of the groups opposing the trade deal stacks another box full of lawsuit documents, presented to the Constitutional Court on Wednesday. Photo: DPA.

More than 125,000 Germans have filed the largest citizen lawsuit in German history against the controversial proposed CETA trade deal between Canada and the EU.

Evacuation at Frankfurt airport ended after security lapse
Travelers being evacuated from Terminal 1 of Frankfurt airport. Photo: DPA.

UPDATE: Officials ended a partial evacuation of Frankfurt airport on Wednesday afternoon after police found and arrested a woman who had somehow evaded proper checks, prompting security concerns.

Merkel: 'Germany will remain Germany'
Photo: DPA.

One year after Angela Merkel first declared "we can do this," leading to a huge uptick in refugees applying for asylum, the Chancellor reflected this week on her policies and the future of Germany.

Nazi beach resort ruin turned into luxury playground
Prora. Photo: DPA

One of the biggest relics left behind by the Nazis is undergoing a radical transformation on a German island, harnessing a property boom to become a luxury tourist destination.

Berlin plans to be first state to arm police with tasers
Photo: DPA.

Berlin's plans to arm police patrols with taser guns would make it the first German state to implement extensive use of the electroshock weapon.

Far-right AfD leader injured by flying frozen cake
Jörg Meuthen and a cake. Photo: DPA

The co-leader of the far-right AfD party was attacked with a cake while attending a political event on Monday. But the fact the dessert was frozen made the act "dangerous", according to the politician.

Underwater pensioner hunts boats on famed Bavarian lake
A passenger boat on Lake Starnberg. Photo: DPA

"I love chasing the ships, and what a great feeling it is when they sound the horn!" he gleefully exclaims.

What are Merkel's chances for remaining Chancellor?
Photo: DPA.

She's already held the Chancellery for over a decade, but infighting with political allies as well as a rocky response to her refugee policies may put a damper on Angela Merkel's staying power.

German EU commissioner doubts Brexit will happen
EU Energy Commissioner Günther Oettinger. Photo: EPA.

Germany's EU Commissioner Günther Oettinger raised doubts on Tuesday about whether Britain would leave the bloc, saying he wouldn't bet on "Brexit".

Merkel offers Russia a lifting of sanctions - if it behaves
Angela Merkel. Photo: DPA

Chancellor Angela Merkel said on Monday that she has "the very greatest interest in stopping sanctions" against Russia, Reuters reports.

National
Ouch! Naked swimmer hospitalized after angler hooks his penis
Sponsored Article
Life in Jordan: 'Undiscovered treasure'
National
Six reasons why Berlin is now known as 'the failed city'
National
15 tell-tale signs you’ll never quite master German
Sponsored Article
Why Jordan is the ‘Different’ East
Culture
7 American habits that make Germans very, very uncomfortable
Rhineland
Story of a fugitive cow who outwitted police for weeks before capture
Culture
Eleven famous Germans with surnames that'll make your sides split
Lifestyle
The best ways to get a visa as an American in Germany
Sponsored Article
Jordan Pass: your ticket to the experience of a lifetime
Gallery
Germany's 17 Olympic gold medals in pictures
Sponsored Article
Jordan: where history meets adventure
14 facts you never knew about the Brandenburg Gate
Society
Ten times Germans proved they really, really love beer
Sponsored Article
6 reasons expats use TransferWise to send money
Lifestyle
What's on in Germany: events for August 2016
National
Six things you need to know when moving to Germany
Travel
These 10 little-known German towns are a must see
Sponsored Article
Jordan: where history meets adventure
International
German scientists prove birds can sleep while flying
Sponsored Article
6 reasons expats use TransferWise to send money
Technology
London v. Berlin: Which is better for startups?
Lifestyle
13 mortifying mistakes German learners always make
Travel
Enter if you dare: Berlin's best abandoned haunts
Lifestyle
10 rookie errors all Brits make when they arrive in Germany
National
How to get German citizenship (or just stay forever)
Technology
Brexit will turn Berlin into 'Europe’s startup capital'
7,567
jobs available
Toytown Germany
Germany's English-speaking crowd