‘Treated like animals’: UK passengers held for 15-hours at Hanover Airport

'Treated like animals': UK passengers held for 15-hours at Hanover Airport
Passengers are escorted to the arrivals hall at Hannover Airport on Sunday. Photo: DPA
A woman who arrived at Hanover Airport on Sunday evening has told The Local that she and other passengers are considering taking legal action against German authorities after they were held “illegally” overnight at the airport from Sunday to Monday.

Olivia Xu, who lives in the UK with her German husband and their one-year-old son, says that she and around 60 other passengers were held for around 15 hours after their plane touched down in Hanover on Sunday.

The detainment came despite the plane landing six hours before a travel ban on UK flights came into force. The ban was brought in due to the emergence of a new strain of the coronavirus in south east of England.

READ ALSO: 'Everyone was panicking': Brits stranded in UK fear being unable to return to Germany

“We were treated like animals,” Xu says, complaining that the authorities showed little concern for the wellbeing of her baby or the four other young children among the group.

After being held on their plane for two hours without explanation upon arrival, the passengers passed through border controls and underwent compulsory coronavirus tests, but were then surprised to learn that they would have to spend the night in a room at the airport.

(article continues below)

See also on The Local:

She describes how the official message changed from asking people to go into a 10-day quarantine, to telling them they would all have to take a test at the airport, to saying they'd have to wait for their test results at the airport.

Eventually they were all locked in an unheated room next to the airfield.

“Everyone was furious,” Xu says. But their demands for an explanation were consistently ignored.

A cause of particular upset to the passengers was the treatment of the five young children who'd been on the flight.

According to Xu’s account, unprepared local authorities had no baby food or formula milk to hand out, and also failed to provide anything more than a single sachet of formula milk during the entire evening.

“At about midnight they came with some adult milk and we had to explain to them that the babies couldn't drink that.”

READ ALSO: Germany extends ban on UK and South Africa arrivals to January 6th

'Babies crying all night'

Xu said police officers were aggressive and rude, with one threatening to take away some warm water he'd brought in if the families kept complaining; another officer made a rude finger gesture at them when they banged on a window to try and attract his attention.

“The two other babies were crying from around midnight to four in the morning when they eventually fell to sleep,” she recalls.

Xu says that the adults were offered thin paper blankets that were inadequate to warm them in the unheated room, while the children were given dirty blankets.

“They were just making things up as they went along,” she says. “There was absolutely no human touch.”

She also thinks that the 15-hour detainment only made the risk of spreading the new strain of the virus worse, as no hand sanitizer was provided and the travellers were forced to sleep in close proximity in one room.

It was subsequently confirmed that one of the passengers was infected with the virus, but at no point during the night was anyone taken away, Xu says. “I guess that whoever that was was with us the whole time.”

At around 9am the following morning, two hours after her family's test result came through, the travellers were told they could continue on their journeys.

Local authorities in Hanover have since called Xu to ask her to come in for another PCR test, something she believes shows they know she might have been infected with the virus during the detainment.

She has stayed in contact with other people on the plane and they are now considering whether to file a complaint, she says.
 
The Local contacted Hanover Airport and the border police for comment but they did not respond by the time of publication.

Member comments

The Local is not responsible for content posted by users.

  1. I find it hard to believe that people were treated this way; especially children. Germans are incredibly focused on doing the correct thing and would have made sure these passengers were taken care of during this difficult situation. Children are always paramount in this country. It is an airport after all and all amenities are available (or easy/fast access to said amenities). Something seems off about this situation….

Become a Member to leave a comment.Or login here.