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German taxis rank well for service but poorly on price

The Local · 6 Oct 2011, 14:52

Published: 06 Oct 2011 14:52 GMT+02:00

As autumn’s cooler weather rolls in, Germany’s pedestrians and cyclists may be looking for alternative transport.

The ADAC’s ‘Taxi Test 2011’, ranks taxi service in Munich, Cologne and Berlin in the top five out of the 22 European cities where taxi provision was examined.

Munich was second over all with 82.89 of 100 possible points, just behind Barcelona (84.61 points), according to the ADAC test. Taxi drivers in the Bavarian capital were decently dressed, correctly used their fare meters and helped with loading and unloading luggage - and in most cases, could converse in English. Nine of ten taxi drivers could handle credit card payments and printed accurate receipts.

“We were focusing on business travellers – that’s important there,” said ADAC spokesperson Regina Ammel.

But Munich could have improved its marks, according to ADAC, had taxi drivers followed rules of the road. One taxi driver drove at 90 kilometres per hour in a 50 zone. Another complained that a trip of 3.8 kilometres was “too short“, while a third simply doubled the 1.3 kilometre route.

In Hamburg, ranked 11th overall (76.99 points), a driver tried a similar trick – lengthening a taxi trip by 213 percent, despite repeated comments from the ADAC tester regarding the correct route, and charging the metered price, no reductions.

Other recorded complaints in Germany included aggressive driving, drivers running two red lights and taking curves at wheel-squealing speeds – in other words, anything but a comfortable drive.

Cologne took third place overall with 82.38 points, while Berlin followed at the fifth spot at 81.30 points. All three German cities were ranked “good” by ADAC, although drivers in Berlin and Cologne were unable to effectively communicate in English – despite the cosmopolitan nature of the cities.

The ADAC testers took ten trips in each city, all starting at taxi stands.

“It’s a little bit of a lottery game, what’s done there,” said Matthias Schmidt, deputy chair of the ADAC, saying he had expected Hamburg to score better.

When comparing prices, Germany’s cities proved particularly expensive. Cologne’s price of €15.70 for a seven-kilometre trip ranked 10th among the 22 cities.

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Berlin (€16.23), Munich (€17.20) and Hamburg (€17.45) placed 13th, 14th, and 15th, respectively. In comparison, Lisbon was the cheapest option at €7.98 and Zurich the most expensive at €31.35.

All in all, Barcelona offered the best taxi services in Europe, while Slovenia’s capital Ljubljana received the lowest rating.

DPA/The Local/emh

The Local (news@thelocal.de)

Your comments about this article

03:49 October 7, 2011 by ainofitz
I have no idea how these people got their prices for taxi rides, but I do know it costs 45 euro from the airport to Unterfohring, a distance of about 10 km. We have only used a taxi twice in Germany because the cost is prohibitive.
10:56 October 7, 2011 by William Thirteen
i often take taxis to and from the airport here in Berlin. While the costs are higher than i (or my employer) would prefer, the service is top-notch. Indeed, sometimes, the time in the taxi is the best leg of the journey! In Berlin we also have the opportunity to use a taxi for up to 2km for €4.00 - the Kurzstrecke tarif.
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