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Airlines suggest €50 charge for claims mediation

The Local · 26 Feb 2011, 11:36

Published: 26 Feb 2011 11:36 GMT+01:00

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The Justice Ministry is discussing new regulations for the mediation of arguments in the air transport industry, and has invited suggestions from all sides.

The Saarbrücker Zeitung reported on Saturday that the Federal Association of Airlines (BDF) has suggested establishing a mediator to decide on complaints – with a €50 fee.

Such a fee would block “a flood of unjustified claims,” the BDF said.

This suggestion illustrates “how much the airlines fear mediation,” said Markus Tressel, expert on the matter for the Green Party.

He said the government should finally do something for passengers rather than always bowing to the airlines.

Story continues below…

Justice Minister Sabine Leutheusser-Schnarrenberg announced recently she wanted to force the airlines to take part in mediation procedures when passengers had complaints – as attempts to get the airlines to do so voluntarily have so far failed.


The Local (news@thelocal.de)

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Your comments about this article

15:39 February 26, 2011 by marimay
This is nuts.
16:09 February 26, 2011 by catjones
The airlines and the phone company...I would never admit working for either one....unless I was a lawyer.
19:20 February 26, 2011 by Landmine
Do they really think 50 euros will keep everyone for putting in a false claim....
09:02 February 27, 2011 by storymann
50 euros to file a claim... ,if the claimant wins then they should be reimbursed for the 50 euros,and I am sure this will never happen.You have to pay here by the minute to ask for service from your IP when the service is out of order.What ever happened to "I am your customer",will you help me solve this problem involving your company,please. or I can take my business elsewhere..and their response is "Who Cares"
10:33 February 27, 2011 by Meringer
If I am paying for a mediator, than I want to be able to have a choice in who that mediator is, not one handpicked (and bribed) by the airline. And the Airline should have to put up 50 euros also.
10:26 February 28, 2011 by moistvelvet
Customer service in Germany is a joke, if the airline industry is anything like the telecoms service then there is no help. What faith do you have in fair treatment when even the government watchdog is toothless when it comes to service providers demanding payment for a service they have failed to provide for 6 months. The airlines can do what they want, with government support they can do even more.
14:31 February 28, 2011 by Surferjoe
The airlines would charge you to go the bathroom if they could. Wait, they've already considered doing that...
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