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Train prices shouldn't increase due to failing quality, experts say

The Local · 11 Oct 2010, 09:04

Published: 11 Oct 2010 09:04 GMT+02:00

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“It would be a welcome decision if Deutsche Bahn did not increase their prices this year,” transportation policy expert for the environmentalist Green party, Anton Hofreiter, told daily Berliner Zeitung.

“First the service, punctuality and cleanliness must be improved, then Deutsche Bahn can demand more money,” he added.

Passenger advocacy group Pro Bahn also rejected price increases.

“It would be a very important signal to travellers if Deutsche Bahn would hold off due to the many problems over the summer and last winter,” leader Peter Naumann told the paper.

While the company needs enough income in order to pay its employees, it must also provide good service, he added.

“This is not the case right now,” he said.

In recent months problems with Deutsche Bahn trains have made national headlines. During the particularly intense winter many trains were cancelled due to weather, while failed air conditioning over the hot summer created dangerous situations for passengers.

Rail expert for the Federation of German Consumer Organisations (VZVB), Holger Krawinkel, told Berliner Zeitung that passengers in Germany have become more sensitive to poor service quality on trains.

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“With further price increases Deutsche Bahn would be risking massive numbers of customers walking away,” he said.


The Local (news@thelocal.de)

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Your comments about this article

13:19 October 11, 2010 by William Thirteen
while I support Pro Bahn - being a business traveler who often travels with DB - I also have to admit that, even with all their recent problems, the Deutsche Bahn is outstanding. I do think they need to examine their on board coffee service though - that stuff tastes like brake fluid...
11:48 October 13, 2010 by jcbayley
Although I haven't done any calculations, I would conservatively estimate that on my very regular journeys with DB, my trains are late 80% of the time. The mediocre service aside, an(other) fare increase seems insulting.
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