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Bank card bug turns Germans back to cash

AFP · 7 Jan 2010, 08:39

Published: 07 Jan 2010 08:39 GMT+01:00

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Ines Klem, 45, for instance, said she has decided to withdraw "between €20 to €50 ($30-$70) on a regular basis to be sure to have no more problems."

A day earlier, Klem had tried to buy food and found herself with a full basket and no way to pay for it after her bank card failed to work as normal. "Everyone was looking at me at the check-out," she said.

The problem stems from computer chips in the cards being unable to cope with the changeover to the year 2010, leaving millions of Germans starting the new year unable to withdraw cash or to pay with plastic in shops.

The situation has since improved at cash distributors, with bank staff working overtime to reprogramme their software, but payments in shops and supermarkets are still subject to glitches.

The German HDE retail trade association said the flawed cards hit about 20 percent of one million retail point-of-sale terminals in the country. Worst hit were holders of bank cards issued by Germany's dominant public-sector savings banks and cooperative banks, but clients at private lenders Postbank and Commerzbank clients also had problems.

"Sometimes cashiers get cards to work by wrapping them in plastic film before inserting them into the payment terminal," Klem noted.

The problem was a reminder of the feared "Y2K" bug of a decade ago that had governments, businesses and individuals expecting the worst at the turn of the millennium. In the end, everything went smoothly.

This time around, German banks believed they will be able to re-program the defective bank cards via automated teller machines so as to avoid the cost of replacing them, estimated at €250 million to €300 million. Lawyers will probably have to decide whether it is the banks or the card makers who foot the final bill.

The French firm Gemalto, a major supplier of bank cards, said it and banks were mounting a joint effort to develop "a corrective process that avoids the replacement of the affected cards."

Around one third of all German credit and direct debit cards, known as "electronic cash" or EC cards, are believed to have been hit by the bug. Germans trying to make purchases abroad have also experienced difficulties and the German association of savings and regional banks DGSV has said it might take until Monday to fully resolve the problem.

Germans trying to make purchases abroad have also experienced difficulties as Europe works towards a harmonised electronic payment system with the Single Euro Payments Area (SEPA), a network that covers 32 countries.

Story continues below…

The Stuttgarter Zeitung newspaper quoted Claus Jousten, head of Western

Union in Germany, as saying: "We have seen a marked increase in transactions"

with clients who want cash for business or holiday trips."

Back in Berlin, "the situation is not extreme," said Kerstin Haertel at the Thalia bookstore chain before adding: "There are always problems with cards."

Fortunately, Germans prefer to pay in cash anyway. A recent central bank study found almost 58 percent of all transactions handled that way, compared with about 30 percent for all bank cards combined.

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Your comments about this article

10:59 January 7, 2010 by michael4096
Probably the best country for it to happen in, though. At my supermarket, if someone ends up at the checkout without being able to pay they can simply show an identity card and come back next day - no fuss. It seemed to happen relatively frequently even before this problem.
13:51 January 10, 2010 by DK_India

This kind of customer service in Germany!! which place is this and which supermarket??
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