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Passengers guaranteed refunds for late trains

DDP/The Local
DDP/The Local - [email protected]
Passengers guaranteed refunds for late trains
Photo: DPA

Passengers forced to wait for delayed trains in Germany must now be compensated after the Bundestag, or the lower house of parliament, passed new legislation on Friday.

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According to parliamentary liaison to the Justice Ministry Alfred Hartenbach, the new law strengthens the rights of train passengers “without losing sight of the balance between the financial capacity and a secure ability to compete within the market for the rail companies.”

In cases of delays longer than one hour, rail service providers will now be required to provide a partial refund, alternative transportation or a hotel room in cases of extreme delay.

Meanwhile delays of at least one hour mean the train company must refund 25 percent of the passenger’s ticket – in addition to providing refreshments. In this case customers also have the right to cancel their trip and demand a full refund or later booking.

Delays of an hour or more with local train stretches entitle customers to claim taxi fare of up to €80.

Delays longer than two hours will cost companies a 50 percent refund.

Train companies will be allowed to deny claims under €4 and anything that can be blamed on customer error or unavoidable circumstances.

The law must still be approved by the Bundesrat, or the upper house of parliament.

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