Baffled Germans get new bureaucracy helpline
Millions of Germans confused by their country’s often bewildering bureaucracy will soon have help from public authorities through a new hotline – 115 – broadcaster ARD reported on Thursday.
The pilot project sponsored by the Interior Ministry, called "D115," will be available beginning March 24 in Berlin, Hamburg, Hesse and parts of North Rhine-Westphalia. After a two-year trial service will be extended to the entire country.
Operators will help Germans get into contact with the right people to solve their bureaucratic needs. From social benefit questions to government paperwork confusion, the hotline will aim to be “quick and efficient,” ARD reported. “Quick” means within 24 hours, though most questions will likely be answered during the initial call.
"The most important support will be on the municipal level," Interior Ministry official Hans Bernhard Beus said, adding that the programme will help stoke further innovation in the country's notoriously stifling bureaucracy.
Comments
See Also
The pilot project sponsored by the Interior Ministry, called "D115," will be available beginning March 24 in Berlin, Hamburg, Hesse and parts of North Rhine-Westphalia. After a two-year trial service will be extended to the entire country.
Operators will help Germans get into contact with the right people to solve their bureaucratic needs. From social benefit questions to government paperwork confusion, the hotline will aim to be “quick and efficient,” ARD reported. “Quick” means within 24 hours, though most questions will likely be answered during the initial call.
"The most important support will be on the municipal level," Interior Ministry official Hans Bernhard Beus said, adding that the programme will help stoke further innovation in the country's notoriously stifling bureaucracy.
Join the conversation in our comments section below. Share your own views and experience and if you have a question or suggestion for our journalists then email us at [email protected].
Please keep comments civil, constructive and on topic – and make sure to read our terms of use before getting involved.
Please log in here to leave a comment.