“We have yet to hear anything from Lufthansa to this day. There was absolutely no support at all,” passenger Tom Maresch told the Nordsee-Zeitung newspaper.
Several passengers have written Lufthansa to complain that the plane’s crew failed to properly inform them what had happened, leaving them to console each other during the frightening near catastrophe. The situation didn’t improve even after the plane managed to land safely. “We just gathered our luggage like normal,” said Maresch.
A Lufthansa spokeswoman rejected the claims on Saturday. “The passengers were offered psychological counseling right after the landing. But only very few passengers accepted this offer,” she told the German news agency DPA.
The spokeswoman did not know how many passengers received counseling and was not familiar with the written complaint either.
The Airbus A320 with 131 passengers from Munich onboard was on approach to Hamburg’s Fuhlsbüttel airport last Saturday, as gusts of wind from the violent storm front “Emma” made the plane to twist dangerously close to the ground. A video on the internet shows the plane almost perpendicular to the runway and a wing whipping up water as it scraped the ground.