February 9, 2010
Published: 27 May 09 08:11 CET
Online: http://www.thelocal.de/society/20090527-19531.html
Several restaurants in Berlin, one of Europe's most-visited capitals, have begun issuing illicit bills to tourists with a message in English nudging them to pay more than is due.
AFP (news@thelocal.de)
What do you think? Leave your comment below.
Millions of German families on welfare could receive more government assistance after the nation’s highest court ruled Tuesday the controversial Hartz IV system of payments was unconstitutional. READ (32 COMMENTS) »
National coach Joachim Löw ended his stand-off with the German Football Federation (DFB) on Tuesday, as both parties agreed to plough all their efforts into Germany's 2010 World Cup campaign. READ (1 COMMENT) »
The tough economic climate is failing to dent Germans’ enthusiasm for Karneval, with partygoers set to spend €300 million on costumes and makeup during this year’s season, the Toy Retailers’ Association said Monday. READ »
Jobseekers with Turkish names are clearly discriminated against when looking for work in Germany, a study released this week has found. READ (2 COMMENTS) »
Best-selling teenage novelist Helene Hegemann rejected accusations of plagiarism in her debut novel “Axolotl Roadkill” on Tuesday, after it emerged she had taken slabs of text from an anonymous author and blogger. READ (1 COMMENT) »
The president of Hamburg's city parliament is reportedly in hot water for ordering authorities to clear the footpaths of ice outside his own home while leaving the rest of the city to slip and slide their way home. READ (1 COMMENT) »
Eleven months after the deadly collapse of Cologne’s city archive, a construction worker has given investigators their first confession in the case, media reports said on Tuesday. READ »
Buyers at the Berlin film festival will be seeing triple this year, as 3-D productions such as "Avatar" transform the global cinema industry. READ »
See all ads | Join the Marketplace
572 jobs in Germany, in English
397 new jobs this week
78 new jobs today
Dating
Looking for your own blonde bombshell? Or is the strong, silent type more your
style? Find a German sweetheart here.
Weather
"After clouds comes clear weather," say the Germans. But what about after that? Find out in The Local's weather
section.
Blog
German stuff that's distracting us today.
Noticeboard
Whether you want to buy, sell, hire, announce or promote something, here's the place to do it - completely free of
charge.
Discuss
Debate the news, ask for advice, make friends - or just let off steam.
Register now for:
> Free use of noticeboard
> Special discounts
> Weekly news roundup
> Unlimited use of discuss
Your comments about this article:
If the resturant wants to charge a service charge then just put it on the bill as a charge.
A tip is to reward good service and should not be being demanded by the server no matter how oblique the demand is.
Mixed group, ordered and spoke to each other in Krout, yet we were presented with a bill which 'service not included' was written by hand on the top. Hillarious.
The waitress had already made her displeasure that we did not want to eat a full meal at 4pm known to all.
Naturally the tip given was commensurate with the service
Its created a system where students and unfortunates can get paid something better than a job at mcdonalds through guilt tripping instead of legislation
That being said, if you demand a tip you are a shitty waiter, as thats going to backfire more than work.
When we stared at the bill blankly in amused disbelief, some snotty waitress re-iterated in English that service was not included just in case we hadn't got the point.
Not really something to take seriously, but was quite biazarre at the time.
Even as someone from a long line of overtippers, I will not tip here for bad service, which is all too common. There are other places I'd rather spend my money. That said... honestly who gives a shite if someone urges you to tip by reminding you that the tip is not included? As long as they don't overcharge you, but rather attempt to cash in on the opportunity presented by Americans--people who are known to come from a tipping culture--sitting in their section, no one is getting hurt.
Although I know the tipping rules here, I always tip American-style when I am impressed by the service. If someone wants to work extra hard in order to benefit from the money I may be willing to leave as a gratuity then all the better for me. Eating out in Berlin is cheap, so when you get a server who is not a condescending assmonkey leave him a tip, even if he commits the crime of reminding you about it, you tightwad bastards.
For the US economy, it is one of the biggest unregulated money laundering schemes there is. I hope they fine the out of any restaurant caught doing this here.
In one particular restaurant I worked in, the GM fired anyone who had worked there too long. This was mostly due to in-house corporate pay raise rules. After your second year, you were instantly fired for anything. The GM simply did not want to keep you and you higher waged ass on the books. Took away from his bonus. As soon as I was trained, they fired the guy that trained me cause he was in his third year and therefore making too much money. One guy got to year 5, but that is only cause he went from server to "newly" hired bartender. However, at year 5 he was making too much base pay and they fired him too.
servers are making for money and if someone wants to leave them a tip whats the big deal?
Tipping is discretionary - and should be for good service.
I agree in part with the "they're doing their job and getting paid for it, why should I give them extra", but on the other hand I think waiters and waitresses in Berlin are making terrible money. From what I've read there is no minimum wage in Germany (please correct me if I'm wrong). A German friend of mine just moved to Berlin recently and got a job as a waitress, the first two days were "unpaid trial days" which in my opinion is crazy. I think some people collecting bottles for the deposit could be making more per hour than some waiting staff in this city!
if she is cute, I will tip even if the food is not too good!
Now I don't have to feel awkward for not tipping.
"Tipping is discretionary - and should be for good service. " - clearly you didn't understand the article. Read the quoted sentence again.
http://www.youtube.com/watch?v=Z-qV9wVGb38
If we keep tipping then the establishment wins, right?
However if the i see the bar\wait person has gone out of there way i would leave a tip...if not told to do so.
Should this happen to you or your visiting friends, whom you have, of course, informed of this scam, burst out laughing and ask the waiter/waitress where the candid camera is.
"Guter Scherz, wo ist die versteckte Kamera?"
Then ask for the boss and mention the good old "Gewerbeaufsicht" (commercial control authority).
had this on a bill in a cafe in the frankfurt airport by the ICE lines just last week!
also at a schnitzel restaurant in triberg. it was listed in the english menu, but not the german menu and then was written on the bill.
it's ridiculous. but the places can get away with it - tourists don't know better. when we saw it, my friends visiting from the usa started to feel guilty about not tipping 15 to 20%. i said "it's your money do what you want. i'll round off my part, because service is included by law." that got rid of the guilt very quickly.
(attached image)
http://www.youtube.com/watch?v=Z-qV9wVGb38
From now on, I will tip solely on the only service factor worth tipping: breast size.
db
if she is cute, I will tip even if the food is not too good!
Point is...
Tipping is a custom. As with all customs they do not make complete sense to outsiders. Nevertheless, when in Rome do as the Romans do. Simple as that.
One last thing...
If the food is good, the place is clean and the service is good I dont have a problem leaving a tip but if someone tried to screw me ... HAHA ferk them and the place!!!
i know in the UK, some places have "service is not included", i assume they meant "please tip cause we do not include a service charge, so i tip if the service was worth it
other places if do they do add a service charge, in teeny tiny print on the bottom of the menu it says "a discretionary/optional service charge of 20% will be added to your bill". i typically tell those idiots to take it off, not because i dont tip, cause i tip very well. but you are being presumptious, assuming that i will be pleased with the service you offer. take it off and let me decide what i want to give.
also 20% is really steep, unless i get a lap dance with my sandwich.
I really don't understand the vehemence I'm seeing about people's not wanting to tip. I mean I get it, people are trying to make you feel like idiots for not tipping, but if you're really so secure in your beliefs that tipping is extortion why not just shrug it off? Are you truly offended?
To me, tipping for good service is a courtesy somewhat comparable to making room for someone on a crowded train, or saying hello/please/thank you a shop assistant, or calling your mom who bore you for ten months inside her body on Mother's Day and then raised your ungrateful little ass to adulthood--people with half a conscience and a little bit of decency do it; people who can't be bothered to acknowledge the presence of others around them don't.
You don't have to tip. I know you sometimes feel like a dick for not doing it because everyone else does it and you don't feel like doing it. But look at it this way... you can make someone's day a whole lot better by leaving what to you is a small amount of money, or you can not. You see what I mean? It's such a small thing, such a non-matter, almost, that I wonder why anyone would protest so loudly against it. OK fine don't tip, but you can also STFU about it.
i mangled that sentence oops
"calling your mom who bore you for ten months inside her body and then raised your ungrateful little ass to adulthood, on Mother's Day"
how embarrassing.
If no service charge is added and it's not included, I'll tip around 10%.
In Germany, I round up.
In the US, I pay around 15-20% unless the service is very bad, which I've yet to experience.
@AL: in other words when in Rome...
It will be a bad thing if the US-style is imposed here (and on top of the already existing service included. WIll just lead to fewer restaurant visits - I have to feed a family of 4 and we have basically stopped eating out (except possibly connected with a birthday) as its just too expensive - the famous doubling of prices with the Euro introduction was K/O for us...
I agree with your point about enjoying Euroservers leaving us alone. On a trip to the U.S. after a 5 year absence, I was shocked at how the waitress hovered like vultures and interrupted our conversation every 2.5 minutes. 'Anything else? Anything else?' Finally I put my drink down and said "yes. I would like something. I haven't seen my mother in 5 years and we would just like to talk. So we would like you to leave us with our food and drinks until we call you. She put on the fake smile notoriously used in dealing with 'idiot customers' and said 'Great! no problem sir!' She was back in 10 minutes. I wanted to tell her to put down the bag of crank. And back away.
You are much too predictable. I knew that was the one sentence you were going to pick at. Well look, bad servers are fired so they don't figure into this equation. What I should have said was a good server, on a bad day when she/he is swamped after being triple sat and problems in the kitchen or things otherwise out of his/her control cause some guests to leave little to no tip, will still walk with 10% of sales in their pocket.
Also I agree with others that tipping should not be automatic. On the rare occasion where I felt I was not able to provide the best service to a table I made sure to apologize and would actually feel guilty if they left me a decent tip. Being a former server I am probably more apt to withhold tips if I feel the service is not up to par.
Rounding a bill up from ? 7.20 to ? 7.50 is hardly overly scabby.
What has the waiter done for that as a TIP? Carried two drinks across the room.
Please, forget what anyone is telling you the custom in these parts is this: Tip something like 50 cents to one euro or 2 or whatever. Tip something, unless it is horrendous. This is not america, where you have to pay 10% tip or more! So if you can't come up with a measly tip amount just for the hell of it, you should just stay home or go elsewhere.
Service in germany generally sucks anyway, and they in general get poorly tipped. Maybe if that was increased, maybe the service gets better? and then the wallet gets lighter...? Pick your poison my friends.
In our place, the worst tippers are actually the scandinavians (because they assume it's included, but they dont ask--i think they dont tip in scandinavia), and german retirees. We generally like the americans (most of the time) because they are the ones being the most polite and the most easy to deal with...
PAY SOMETHING UNLESS THE SERVICES TOTALLY SUCKS. That's the unspoken rule.
But also no tip if there is NO service.
Carrying drinks across the room is not service.
A smile, a chat, a bit of interaction is service.
Getting your own drinks at the bar?
NO tip.
Unless you are sat at the bar and get the service of chat with the barman, then sure.
Ah well - I'll get more of the same as in a week I'll be flying out to Denver area on a 6-day visit...
I know quite a couple places that only pay their staff fixed salaries of between 4 and 6 Euro per hour, topped up with a split of all tips collected by anyone, and say a 5% commission on all sales by that person. If the bar's full, you can make 10-12 Euro per hour that way. If it's empty, you're stuck with the 4-6. And you only get e.g. a quarter of "your" tips too.
I know at least one cafe in Heidelberg where the staff gets next to no fixed salary too.
I only tip in (better) restaurants as a rule in Germany. And 10% maximum, for very good service. Usually just rounding up to the next 5, next 10 euro etc depending on the bill.
When I worked at a restaurant in England, most customers asked if service was "included" in the bill. They didn't mean "does the price on the menu cover your wage," but rather "has a separate service charge already been added on top of the total?" The next question was usually, "if I tip, do servers actually get the money?" Basically, they didn't want to tip twice, and they wanted to make sure that their contribution actually benefitted the server. When the same folks visit Germany, they might have the same questions, but what they're less likely to realize is that there's not a real minimum wage, and the "service" paid out to waiters could be damn near anything they'll put up with when unemployment is through the roof.
Were it not for the chance of good tips, no one with any skill or social graces would put up with the job. If you think that all servers do is carry a plate across the room, it means your server has successfully obscured the dirty work from your view.
and that has been leider upheld in the courts.
I try and avoid places with serves charges and if I tip leave it as cash and not on a credit card.
As a general rule, if I can't accept the rules and customs expected of me as a guest in someone's establishment, I simply don't go. Hence, I almost always tip, and I haven't been inside a church in 20 years.
One portion of the bill one has direct control over, which the wait staff are aware of, hence encouraging better service.
Akin to saying to the police ?hey I pay you wages? and then actually being able to back it up. (Wouldn?t that be great)?
I do get the feeling that the connection between getting a TIP and good customer service is lost on the Germany
Bad aspects of tipping (outside of USA):
Modern tipping culture spread from USA, to countries that have good minimum wages for wait staff. And now the ?TIP? is being also expected.
So really you actually pay for service twice, first as the mandatory built in service charge (which is you paying for the good service, whether you get it or not)
And second as the extra TIP you [s]are pressured into [/s] feel like leaving when you actually get the good service you already paid for in the first place.
Saying that the (very few) people I know that work here in this sector do get an acceptable wage (beats working at McDonalds for them).
Tips are just extra.
Also if German wait staff were dependant on the tips, I could imagine the service would also be like those other countries where they are dependant on tips. E.g USA.
Buts it?s not so its fair to say they aren?t.
Nowadays, I always cross out the 'tip' section on the CC slip and sometimes you can see a look of disappointment on the waiters face whilst you are doing this. I always give the waiter cash in his hand and never leave cash on the table in case the owner or the the person at the next table picks it up.
I know several restaurants were tips are divided equally between the kitchen staff and the waiting staff, as the thinking is that a diners enjoyment comes not only from the quality of the service but also the quality of the food.
Buts it?s not so its fair to say they aren?t.
Full disclosure: although I considered my previous post from the customer's perspective, I also work part-time as a waiter in Berlin, and were it my full-time job I would absolutely depend on the tips. No restaurant worth its salt could afford to pay a high enough base wage to attract the level of skill and competence customers like yourselves expect. Deferring this to the opportunity for tips means that they don't have to cut staff (meaning slower service), reduce hours (meaning less convenience), raise prices (duh), or close altogether (meaning less variety) - in other words, the practice of tipping helps restaurants survive hard economic times.
Also, don't forget the cultural element in what customers actually do expect. Germans tend to be put off by the artificially friendly, overattentive service that Americans are used to; they'd rather just have their needs efficiently handed and be left alone. However, if you're feeling homesick for the American way, I can point you toward a few nice places that specialize in that service model as a sort of gimmick (once again, full disclosure - I work for one).
good for you. most of "them" dont get it... they just want the concept, but they dont understand the theory behind it (which is somewhat stereotypical german)
here in berlin, you find a lot more service-oriented places... especially since there is a lot more foreign operated/owned businesses in the area as opposed to german. some german places are catching on, especially if they are somewhat aware of global standards, etc. one place that was notorious for uptight, rude, arrogant service changed management/ownership... it was night and day difference... all of a sudden, same place, new faces, service standard was up... it was obvious that the new owner had a few ideas about the importance of treating the customer right. Still, many germans believe that is is business that drives commerce... perhaps that is why very few germans are actually running major german corporations... its consumers that drive commerce!
Fair enough. I guess service is but no tip. I've always had really good service there so it's not really a problem.
F…
When we stared at the bill blankly in amused disbelief, some snotty waitress re-iterated in English that s…
F…
The last time was the worst and is related to this thread. We were 4 non-German and the waiter suggested the soup of the day to a girl with us, she had 2 choices, she takes one, then 20 minutes later he comes back with 3 burgers and goes back, then comes back again asking the girl which soup she ordered and then tells her that they don't have it today (he needed a good 20-25 minutes to realize that the soup she ordered suggested by him was not available). Then it was time to pay, he brought us the bill folded so that the "Tip is not included" was clearly visible, I rounded up as well as another guy, one of us didn't give tip, the waiter told him 2 times that the tip was not included and then was asking what was wrong with the service... I was speechless, I wish I could have taken the tip I gave him back. I don't think I will go there again, but if I go I will definitely not weigh my words before telling my opinion to the waiter.
Especially around White Trash -- I work around here too and there are 6,000 places for lunch, though I never have any problems at all at WTFF.
Also Hal: maybe you should actually know what you're talking about before you open your gob: WTFF is one of the most successful restaurants in the city.
last night at the Zollhoffgarten (in Heidelberg), where it was self-service, the cashier cum bartender accosted the guy in front of us since he wanted to give her exact change. he was so flummoxed, he ended up giving her a 1? tip on a 4? glass of wine.
Places where you earn more than the above 7.50 are far and far between - and usually require at least decent (multiple years) previous work experience, a specialized job such as bartender/mixer etc, or some sort of relevant vocational training ("Fachkraft im Gastgewerbe" - 2 years, not exactly cheap...). You'll get those in decent restaurants or hotels.
Saying that though, it doesn't guarantee good service but it helps to be a little kinder to people who have a stressful physical labor job. So I do tend to tip a bit and often the staff will recognise it and offer a much nicer welcome the next time. For the people who are rude to polite paying customers, I don't tip and I never return. Simple as that. There are 3500 restaurants and food outlets in Berlin so one is never compelled to go anywhere a second time.
I've never been hit with a bill that says Service Not Included in Germany, but if I do get one, I will still tip as I would normally do, so the tip ranges from zero to whatever I feel like. Let's keep this issue in context. The bill does not say you MUST give a tip under German law or something like that - it's just a little silly play on your sense of guilt, just like the beggars with dogs on the pavements.
"To crush your enemies, see them driven before you, and to give never a tip"
Not having it.
They should get paid 5 euros per hour so they are nice, efficient and friendly so people WANT to tip them. This system works great in the USA and UK and elsewhere as well, but as usual, it takes years for things to catch on here. The ONLY places to get really great service is in 5 star hotels in Germany. They HAVE to be nice.
Casual bar staff in Munich (not Berlin!) would…[/quote]You are aware of the concept of the "working poor" ?
Catering is a classic example of where people work their arses off but often barely above the poverty line.
I don#t want catering staff to be FORCED to be friendly, I want them to be naturally friendly and I'm certainly not pining for the day the big stick" culture of tips comes to Germany.
Maybe I am living in a parallel planet?
I go out a fair bit and don#t have a big gripe about catering workers in Germany compared to those in the UK.
If I think back the last couple of times I have had bad service going out in Germany it has not been the fault of the waiting staff but bad organsation / management.
And again I find it coming back to the cultural differences and / or lack of examples from the complainers of "bad service" about what actually happenened. If I am out on a date with a nice guy I don't want a wait person hovering over us offering a refill every 5 minutes for example.
What the whole tips argument boils down to is that employers would like to force down the wages to increase their profits. I wonder how many of the pro more tips crew would like to happen in their jobs?
Outright bad service gets nothing however and I don't bother patronizing the restaurant again.
I'm working in an Irish Pub here, and tips make my world go around... I get only ?5, but I enjoy my job, and I do actually enjoy making people happy and enjoy themselves... and having a chat with them...
I hate it when Scandinavians go on about how cheap it is, and then take back every last cent of their change, and I have come to not expect a tip from most Spanish, French, Italians, Scandinavians, Backpackers or Students... and unless they treat me like their Servant, rather than their Server... they get the same service as everyone else... well... mostly... I never let them split the bill up because that's too much time for no reward... i'd rather watch their "well, yours costs 2.20, and mine is 2.40, so i'll pay and you can owe me 20cents" conversations! I'm content for that to be my tip!!