Photo: DPA

Berlin restaurants urge foreigners to tip more

Published: 27 May 09 08:11 CET
Online: http://www.thelocal.de/society/20090527-19531.html

Several restaurants in Berlin, one of Europe's most-visited capitals, have begun issuing illicit bills to tourists with a message in English nudging them to pay more than is due.

Bills marked with the message "Service not included" or "Tip not included" are handed out routinely to customers who did not order in German at some establishments.

The addition in English or French, usually added with a stamp or printed, does not appear on bills in German. Laws governing the hospitality and catering sector stipulate that all prices include both tax and service.

Although waiters and waitresses earn a salary and are not reliant on tips for their base income, customers are invited to round the sum up, a practice that often leads Germans to add up to 10 percent as a gratuity.

"But that gesture is completely optional," said the spokeswoman for the German hotel and gastronomy industry association Dehoga, Stefanie Heckel. "You cannot demand a tip on the bill - it is not allowed," she added, noting that she had never heard of such practices.

But AFP spoke to around 20 foreign tourists who had had similar experiences during a stay in the German capital, which this year marks 20 years since the fall of the Berlin Wall.

Over the course of three days, Daniel Dumond of France encountered such bills five times in five different eateries, to the extent that he thought Germany had changed its laws and that he was expected - like in the United States - to add at least 15 percent of the bill's sum for service.

A waitress at Friedas Schwester, a restaurant in the trendy Mitte district, said the establishment had started writing "Service not included" on its bills in response to a steep decline in tips by foreign visitors.

"It always used to be around 10 percent," said the waitress, who asked not be named. "You get a salary but that does not include tips - many customers don't know that."

Manager Uwe Reddig of another cafe in the area, Hackescher Hof, said his staff had asked him to print "Tip not included" on bills because they often felt short-changed by foreign guests.

Christian Tänzler of the Berlin tourism office has not registered a single complaint but acknowledged that such a mention could be misleading.

"It's very tricky - restaurant owners are playing around with the English word 'tip' which can be understood in a few different ways" - as the service charge or simply a tip for the server, said Taenzler, adding that such practices could "undermine Berlin's positive image."

But "there is no ambiguity to the word 'service'," Christoph Roemer of the German consumers' federation said. "If that is what they're doing, it's daylight robbery."

Berlin, with around 10,000 restaurants and more than 640 hotels, welcomed 8.5 million tourists in 2008.

No one knows how common the practice is or the total amount of "extra" tips given by tourists misled by the bills. But its prevalence is beginning to raise eyebrows.

One Saturday night this month in a popular restaurant in the bustling Hackescher Markt area of the capital, a group of tourists complained to their waiter about the "Service not included" mention on their bill of more than €150 ($210) and quickly received a new bill without the phrase.

"Sorry - the computer prints that automatically," the server said sheepishly.

But Jochen Fischer, co-founder of the group Vectron which is the German market leader in cash registers, dismisses this excuse.

"Everything on a cash register receipt must be programmed beforehand," he said. "Claiming the contrary is nonsense."

AFP (news@thelocal.de)

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10:05 May 27, 2009 by Clapoti
Interesting article... I've encountered this practice at least twice.
10:18 May 27, 2009 by expatina
It's worse in Prague where some waiters bring your bill with a small handheld calculator on top showing "the real total" with a 15-20% tip added on! This happened in a restaurant I really like and I've never felt the saame about the place.
10:31 May 27, 2009 by Steven192
Despite taking part in a few discussions with Americans and others on this subject I still can't understand the "You HAVE to tip" idea.

If the resturant wants to charge a service charge then just put it on the bill as a charge.

A tip is to reward good service and should not be being demanded by the server no matter how oblique the demand is.
10:38 May 27, 2009 by Kommentarlos
I had this in a cocktaily bar on Simon-Dach-Str, on the corner of Boxhagener Str I think.

Mixed group, ordered and spoke to each other in Krout, yet we were presented with a bill which 'service not included' was written by hand on the top. Hillarious.

The waitress had already made her displeasure that we did not want to eat a full meal at 4pm known to all.

Naturally the tip given was commensurate with the service
13:41 May 27, 2009 by alika
Kommentarlos, was this at Euphoria? Corner of Simon-Dach and Grünberger Str? It is always written on our bills there (we speak German but I am sure still sound like Ausländers). I always thought it was funny too. We never tipped any differently. I am just happy to say that I have never gotten it written on my bill anywhere else!
13:46 May 27, 2009 by lilplatinum
Despite taking part in a few discussions with Americans and others on this subject I still can't understand the "You HAVE to tip" idea.
You never HAVE to tip (unless you have a huge party and its on the bill), you are just a tightwad prick who doesn't understand the customs of the land they are in if you don't do it in America (A catagory many Americans are also in).

Its created a system where students and unfortunates can get paid something better than a job at mcdonalds through guilt tripping instead of legislation

That being said, if you demand a tip you are a shitty waiter, as thats going to backfire more than work.
13:49 May 27, 2009 by Kommentarlos
Euphoria. Yep, that was the one

When we stared at the bill blankly in amused disbelief, some snotty waitress re-iterated in English that service was not included just in case we hadn't got the point.

Not really something to take seriously, but was quite biazarre at the time.
14:04 May 27, 2009 by dessa_dangerous
Simon-Dach is the last place considered when thinking of where to go to eat, not for this exact reason, but for poor service all the same.

Even as someone from a long line of overtippers, I will not tip here for bad service, which is all too common. There are other places I'd rather spend my money. That said... honestly who gives a shite if someone urges you to tip by reminding you that the tip is not included? As long as they don't overcharge you, but rather attempt to cash in on the opportunity presented by Americans--people who are known to come from a tipping culture--sitting in their section, no one is getting hurt.

Although I know the tipping rules here, I always tip American-style when I am impressed by the service. If someone wants to work extra hard in order to benefit from the money I may be willing to leave as a gratuity then all the better for me. Eating out in Berlin is cheap, so when you get a server who is not a condescending assmonkey leave him a tip, even if he commits the crime of reminding you about it, you tightwad bastards.
14:08 May 27, 2009 by Small Town Boy
If the resturant wants to charge a service charge then just put it on the bill as a charge.
That's illegal. The price listed in the menu must include service.
14:14 May 27, 2009 by Kommentarlos
Bills marked with the message "Service not included" or "Tip not included" are handed out routinely [s]to customers who did not order in German[/s] at some establishments.
Well at least that part has been cleared up
18:30 May 27, 2009 by eurovol
Tipping is for suckers and it should be outlawed totally everywhere. I have worked enough in the gastronomy sector to know it is the biggest scam going.

For the US economy, it is one of the biggest unregulated money laundering schemes there is. I hope they fine the out of any restaurant caught doing this here.
18:31 May 27, 2009 by www.e-berlin.org
For years I haven't encountered such issue. Well, maybe once but I deserved it that night.
18:48 May 27, 2009 by eurovol
Eating out in Berlin is cheap, so when you get a server who is not a condescending assmonkey leave him a tip, even if he commits the crime of remindin…
Tight bastard my ass. He or she is simply doing their job. I should not have to pay more for them to do it well. The tightwad bastards are the GMs and owners that underpay their best staff because they know the public doesn't give a and there is always another assmonkey waiting in the wings.

In one particular restaurant I worked in, the GM fired anyone who had worked there too long. This was mostly due to in-house corporate pay raise rules. After your second year, you were instantly fired for anything. The GM simply did not want to keep you and you higher waged ass on the books. Took away from his bonus. As soon as I was trained, they fired the guy that trained me cause he was in his third year and therefore making too much money. One guy got to year 5, but that is only cause he went from server to "newly" hired bartender. However, at year 5 he was making too much base pay and they fired him too.
18:49 May 27, 2009 by dessa_dangerous
Tipping is for suckers and it should be outlawed totally everywhere. I have worked enough in the gastronomy sector to know it is the biggest scam goin…
what about all the freelancers here? who is checking to make sure we're reporting all our earnings?

servers are making for money and if someone wants to leave them a tip whats the big deal?
19:04 May 27, 2009 by cg808
I find it funny that the Berliners think that tourists are the problem - perhaps they should look a little bit closer to home. More often than not I am astonished at how tight-fisted my German colleagues are when it comes to tipping - like rounding 7.20? up to 7.50? - what's that all about?? I find it insulting that they write it in only English or French, perhaps if they wrote it in German too, waiting staff might realise what cheek they have to write it.

Tipping is discretionary - and should be for good service.
20:00 May 27, 2009 by splitradix
Tipping is a bit strange, I usually comply with the local custom though (does that make weak minded?). What do people in Berlin normally tip? I'd give 10% in a restaurant I've had dinner, I don't tip in bars though mostly because I'd go up to the bar and get the drink myself, Irish style.

I agree in part with the "they're doing their job and getting paid for it, why should I give them extra", but on the other hand I think waiters and waitresses in Berlin are making terrible money. From what I've read there is no minimum wage in Germany (please correct me if I'm wrong). A German friend of mine just moved to Berlin recently and got a job as a waitress, the first two days were "unpaid trial days" which in my opinion is crazy. I think some people collecting bottles for the deposit could be making more per hour than some waiting staff in this city!
21:06 May 27, 2009 by rustyboxcars
if they do a good job, I will tip.

if she is cute, I will tip even if the food is not too good!
23:32 May 27, 2009 by LMB222
"Laws governing the hospitality and catering sector stipulate that all prices include both tax and service." - thanks a lot!

Now I don't have to feel awkward for not tipping.

"Tipping is discretionary - and should be for good service. " - clearly you didn't understand the article. Read the quoted sentence again.
23:45 May 27, 2009 by NycLabrets
Tipping is for suckers and it should be outlawed totally everywhere. I have worked enough in the gastronomy sector to know it is the biggest scam goin…
Good to know Mister Pink is alive and well:

http://www.youtube.com/watch?v=Z-qV9wVGb38
01:13 May 28, 2009 by Dave_Bltn
im a firm believer that the establishment should pay the wage. I have just come back from america and i know they have a tipping culture but, i don't like being told "now service isn't included in that honey" (in pizza hut). I felt like telling her to right off. Also when going to get a beer from a bar there was a bucket with one dollar "bills" in it...i guess the tips...so i paid and then the guy waited for what seemed like an hour before he finally gave me my change! I went to the bar and got the bloody drink!!!I'm not tipping one dollar for a drink I got!

If we keep tipping then the establishment wins, right?

However if the i see the bar\wait person has gone out of there way i would leave a tip...if not told to do so.
01:28 May 28, 2009 by Mariposa
I think I remember getting a bill like that somewhere a while ago. I just can't remember at all where it was. For all I know it might have been in the States (where as far as I know this is normal). Hmmm ...
10:03 May 28, 2009 by sarabyrd
This is despicable, outrageous and just plain criminal.

Should this happen to you or your visiting friends, whom you have, of course, informed of this scam, burst out laughing and ask the waiter/waitress where the candid camera is.

"Guter Scherz, wo ist die versteckte Kamera?"

Then ask for the boss and mention the good old "Gewerbeaufsicht" (commercial control authority).
10:18 May 28, 2009 by HEM
The company-listed hotel in the Duesseldorf area that we "have to" use when there has the bad habit of printing the credit card slip with the amount for the overnight stay and then under this a line entitled TIP and another Summe. Damned cheeky - with the risk that if people just sign the slip anyone could add in a "tip" afterwards. I just put a line through TIP and repeat the amount under Summe but its annoying...
10:48 May 28, 2009 by shelly5
it's not just berlin.

had this on a bill in a cafe in the frankfurt airport by the ICE lines just last week!

also at a schnitzel restaurant in triberg. it was listed in the english menu, but not the german menu and then was written on the bill.

it's ridiculous. but the places can get away with it - tourists don't know better. when we saw it, my friends visiting from the usa started to feel guilty about not tipping 15 to 20%. i said "it's your money do what you want. i'll round off my part, because service is included by law." that got rid of the guilt very quickly.
14:07 May 28, 2009 by dunkin' berliner
Laws governing the hospitality and catering sector stipulate that all prices include both tax and service.

(attached image)
Crap! 5 months in Berlin and I've been tipping 'American style' (20%) the whole time! Why didn't you expats tell me these thin…[/quote]Yup, I lived in Prague for 8 years. It is a veritable den of petty thieves. You have to count each and every item you order each and every time you go out. They like to 'add things' to the bill when you're drinking, thinking you're too drunk to notice. In American fast food joints in Prague they even charge 50cents for each packet of ketchup or mustard!!! Cheeky monkeys!!!
Good to know Mister Pink is alive and well:

http://www.youtube.com/watch?v=Z-qV9wVGb38
What Mr. Buscemi said.

From now on, I will tip solely on the only service factor worth tipping: breast size.

db
15:32 May 28, 2009 by lordkorner
When i get good service I tip well,when I get bad service I don't tip.....
15:36 May 28, 2009 by BigEnglish2009
I have been to some places where the tip is added as an item on the bill...that is just daylight robbery. Off course, I never go back to these places, so they lose out.
15:43 May 28, 2009 by cinzia
if they do a good job, I will tip.

if she is cute, I will tip even if the food is not too good!
Um, chances are, if "she" is waiting on your table, "she" is not the cook.
15:44 May 28, 2009 by UrbanAngel
if she is cute, I will tip even if the food is not too good!
Why are you tipping based on what the food is like? The tips go to the waiters/waitresses and are for service, not quality of food. You know that the chef is not the waiter/waitress, right? Do you discriminate if the food is really bad but the service is good?
15:45 May 28, 2009 by lilplatinum
If we keep tipping then the establishment wins, right?
Actually if you keep tipping the workers and the establishment win because the former gets far more than he would from a base salary (if he is competent) and the later keeps their costs down. Actually the customer wins too because if they want to be tightwads they have the option, as opposed to if the establishment had to pay waiters more and then built that into their menus.
16:14 May 28, 2009 by Rnrchres
I worked in the hospitality industry for over 13 years (starting at Walt Disney World of all places) and thanks to tips (Disney paid 2.25/hr) I paid my way through university and grad school. Working for Mickey Mouse allowed me to observe the tipping habits of many people of all nationalities. As was company policy, each check book was presented with a tip guideline, translated into 6 languages, stated, "It is customary in the United States to add 15-20% when you have received satisfactory service." The Japanese would pull out their calculators and would add exactly 17.5% to the penny. Germans and Canadians gave 10% with little exception. Brazilians ignored the advice completely and, on more than one occasion, kids in large tour groups from Sao Paulo or Rio would swipe the money left on the table (not to mention them pulling on my clothing or whistling and snapping their fingers to get my attention). I could even breakdown the habits of Americans depending on where in the States they reside but I digress. I have worked in restaurants in 4 different countries with varying tipping policies and the trend to me seems to be tipping and the quality of service are proportionally related. Who out there has travelled a bit and would disagree with my statement that the United States sets the gold standard when it comes to hospitality and service?

Point is...

Tipping is a custom. As with all customs they do not make complete sense to outsiders. Nevertheless, when in Rome do as the Romans do. Simple as that.

One last thing...
Tipping is for suckers and it should be outlawed totally everywhere. I have worked enough in the gastronomy sector to know it is the biggest scam goin…
I couldn't disagree with you more. A server's tips are tightly regulated. The way it works is that at the end of a shift the computer (nearly all restaurants these days work with POS systems) prints out the servers total sales for the night. The IRS assumes that even the worst server in the world can average 10% of sales in tips so that is what you have to declare. Furthermore all credit card receipts reveal the amount of tip you make and in the States 90% of all transactions are with plastic so there is always a paper trail. Lastly, Any tips that fit out of the average range show up red on the screen to gain the attention of the manager. This safeguard is how a Disney server was found to be doctoring the credit slips of foreign visitors (Turns out he embezzled more that 27,000 dollars in one year this way). I do know of individuals and entire establishments that have been caught and fined for improperly declaring tips but then corruption occurs in all industry and restaurants are not immune.
22:17 May 28, 2009 by Cybermach
I just have to add my 2 cents as a former bartender in the U.S. German service standards and food quality suck because of these tight wad attitudes. The reason people tip is because they know the owner probably doesn't give a rat's ass about his employees. They're replaceable monkeys in his eyes. Now being a good waiter/bartender is hard work and very exhausting. If I want someone working in this situation to do a good job I'm going to recognize that and help him or her out. If you want to be served by lackys because the job is paid at a level that only a desperate person would accept then by all mean don't tip. But if you prefer to enjoy an evening out and see going out as something more than a cover for your own inability to produce something in the kitchen then I suggest you do your part to circumvent one of the principle flaws of the system which is that often the people that are taking care of you are not he people profiting directly from the exchange. Rant out.
00:51 May 29, 2009 by Fribble
Funny, I noticed this once in the past couple weeks, when I went to dinner with at least one non-German at the table. I don't remember which it was, either a Spanish place in Mitte right by the S-Bahn, or White Trash. Or Block House. I remember looking at it and vaguely thinking how weird it seemed, but it didn't compute, the conversation was too interesting, I suppose.
03:34 May 29, 2009 by dessa_dangerous
I just have to add my 2 cents as a former bartender in the U.S. German service standards and food quality suck because of these tight wad attitudes. T…
this is the smartest take on the subject I think I've ever heard.
05:05 May 29, 2009 by funf
I don't know how related tipping is to quality of service. If they just plop my plate before me and or come by one time when my mouth is full or I am in the midst of a serious conversation with my dinner companion--that to me isn't service. If you go out of your way with a special order or if one of my party is incapacitated and the server goes out of his/her way to help--that's service. I actually haven't tipped a couple of times in the States recently, because it just felt like extortion. I wouldn't have minded rounding up, but that wasn't an option. Anyway, I'd like to tip for service that really stands out, if it has been enjoyable or there is some personal interaction.
07:52 May 29, 2009 by eurovol
The IRS assumes that even the worst server in the world can average 10% of sales in tips so that is what you have to declare.
There you go. You just proved that even the IRS knows that tipping isn't exactly tied to actual good service if even sucky servers make that much.…[/quote]How does tipping lead to better food quality? Seriously, I would like to know that.
10:07 May 29, 2009 by Simmie
I'm slightly confused... The 20% service charge that appears seperately on some bills... I don't have to pay this?
10:58 May 29, 2009 by Kommentarlos
I don't know how related tipping is to quality of service.
I don't know how your comment is related to Germany in general or Berlin in particular. Do elaborate?
11:03 May 29, 2009 by Batman509
There was a place here in Munich I was at with an international group. We were all speaking English, but out of the 5 or 6 of us, only 2 were Americans. Our waitress was terrible, 20 minutes to order our drinks, couldn't get her attention when we wanted her and when we wanted the bill it was another 20 minutes. We all paid separately, and agreed we wouldn't tip her before she got over to us. Finally, we all pay and all she made was a euro or so from people rounding up...then she announces to the table in English.."So it's not true about Americans...I thought they were good tippers, but it looks different here." Somebody made a comment about service, somebody made a comment about not even being American and I said we usually only tip based on service. We ruined her night. I hope she learned something though. The balls she must have had to say that.
11:38 May 29, 2009 by bobfrankfurt
Never encountered this in Frankfurt, but if I ever do I will make it a known fact that the tip I WOULD HAVE GIVEN is not happening and that I would never return.

If the food is good, the place is clean and the service is good I dont have a problem leaving a tip but if someone tried to screw me ... HAHA ferk them and the place!!!
12:01 May 29, 2009 by nicoleisthenewblack
I'm slightly confused... The 20% service charge that appears seperately on some bills... I don't have to pay this?
i am confused as well

i know in the UK, some places have "service is not included", i assume they meant "please tip cause we do not include a service charge, so i tip if the service was worth it

other places if do they do add a service charge, in teeny tiny print on the bottom of the menu it says "a discretionary/optional service charge of 20% will be added to your bill". i typically tell those idiots to take it off, not because i dont tip, cause i tip very well. but you are being presumptious, assuming that i will be pleased with the service you offer. take it off and let me decide what i want to give.

also 20% is really steep, unless i get a lap dance with my sandwich.
12:15 May 29, 2009 by dessa_dangerous
There was a place here in Munich I was at with an international group. We were all speaking English, but out of the 5 or 6 of us, only 2 were American…
she woulda got a good ole american-style cussing out is what woulda happened if I'd been there. .
12:29 May 29, 2009 by dessa_dangerous
To no one in particular:

I really don't understand the vehemence I'm seeing about people's not wanting to tip. I mean I get it, people are trying to make you feel like idiots for not tipping, but if you're really so secure in your beliefs that tipping is extortion why not just shrug it off? Are you truly offended?

To me, tipping for good service is a courtesy somewhat comparable to making room for someone on a crowded train, or saying hello/please/thank you a shop assistant, or calling your mom who bore you for ten months inside her body on Mother's Day and then raised your ungrateful little ass to adulthood--people with half a conscience and a little bit of decency do it; people who can't be bothered to acknowledge the presence of others around them don't.

You don't have to tip. I know you sometimes feel like a dick for not doing it because everyone else does it and you don't feel like doing it. But look at it this way... you can make someone's day a whole lot better by leaving what to you is a small amount of money, or you can not. You see what I mean? It's such a small thing, such a non-matter, almost, that I wonder why anyone would protest so loudly against it. OK fine don't tip, but you can also STFU about it.
12:32 May 29, 2009 by dessa_dangerous
"calling your mom who bore you for ten months inside her body on Mother's Day and then raised your ungrateful little ass to adulthood"

i mangled that sentence oops

"calling your mom who bore you for ten months inside her body and then raised your ungrateful little ass to adulthood, on Mother's Day"

how embarrassing.
12:42 May 29, 2009 by CarolynBeach
As a United States citizen who spent most of her life as a server in the United States and depended on tips for an income, I have no problem tipping if the service is prompt and my beverage glass kept filled. I have found service to be very slow in Germany and was told it was because the tip was included.
14:04 May 29, 2009 by adrianlondon
In London, where I currently live, many restaurants add a service charge of 12.5% on the bill. Unless something was particularly good (I'll leave a bit more cash) or bad (I'll ask them to take it off and pay less), I pay it.

If no service charge is added and it's not included, I'll tip around 10%.

In Germany, I round up.

In the US, I pay around 15-20% unless the service is very bad, which I've yet to experience.
14:11 May 29, 2009 by HEM
I have found service to be very slow in Germany and was told it was because the tip was included.
I doubt if thats the case/reason.

@AL: in other words when in Rome...

It will be a bad thing if the US-style is imposed here (and on top of the already existing service included. WIll just lead to fewer restaurant visits - I have to feed a family of 4 and we have basically stopped eating out (except possibly connected with a birthday) as its just too expensive - the famous doubling of prices with the Euro introduction was K/O for us...
14:31 May 29, 2009 by Silly Point
I don't swallow this idea that the US system where servers are dependant on tips for a living income somehow automatically results in better service. Having some perky student arrive at my table to announce 'Hi, my name is xxx and I will be your server today' just makes me cringe. Give me a surly european waiter anyday, who will let me eat without interrupting me the whole time. Nor do I need my beverages to be constantly refilled, firstly because I'm not in the habit of drinking litres of sugared water with my meal, and secondly, because I'm quite capable of asking for something when I need it. And finally I don't want my server thrusting the bill at me and hovering around the table as soon as I've finished my last mouthful of pudding, because they need to keep turnover high to get more tips - I want to be able to hang around and relax amongst bored looking waiters who are quite happy to ignore me.
15:06 May 29, 2009 by dunkin' berliner
The reason that the U.S. service sector is the way it is is because because of motivation. If you have low hourly pay--as waitstaff typically do, you live on tips; the faster you are, the more smiley you are. Also, the restaurant wants high seat turnover. They instruct the staff to work the tables until nobody orders anything else, then mention if they would like desert and/or the bill. The more asses in the seat per day, the higher the company profit.

I agree with your point about enjoying Euroservers leaving us alone. On a trip to the U.S. after a 5 year absence, I was shocked at how the waitress hovered like vultures and interrupted our conversation every 2.5 minutes. 'Anything else? Anything else?' Finally I put my drink down and said "yes. I would like something. I haven't seen my mother in 5 years and we would just like to talk. So we would like you to leave us with our food and drinks until we call you. She put on the fake smile notoriously used in dealing with 'idiot customers' and said 'Great! no problem sir!' She was back in 10 minutes. I wanted to tell her to put down the bag of crank. And back away.
15:20 May 29, 2009 by Rnrchres
There you go. You just proved that even the IRS knows that tipping isn't exactly tied to actual good service if even sucky servers make that much.…
Eurovol,

You are much too predictable. I knew that was the one sentence you were going to pick at. Well look, bad servers are fired so they don't figure into this equation. What I should have said was a good server, on a bad day when she/he is swamped after being triple sat and problems in the kitchen or things otherwise out of his/her control cause some guests to leave little to no tip, will still walk with 10% of sales in their pocket.
To me, tipping for good service is a courtesy somewhat comparable to making room for someone on a crowded train, or saying hello/please/thank you a sh…
Nicely said Dessa.

Also I agree with others that tipping should not be automatic. On the rare occasion where I felt I was not able to provide the best service to a table I made sure to apologize and would actually feel guilty if they left me a decent tip. Being a former server I am probably more apt to withhold tips if I feel the service is not up to par.
18:42 May 29, 2009 by MonksTown
If you have low hourly pay--as waitstaff typically do, you live on tips; the faster you are, the more smiley you are. Also, the restaurant wants high …
Bingo!

Rounding a bill up from ? 7.20 to ? 7.50 is hardly overly scabby.

What has the waiter done for that as a TIP? Carried two drinks across the room.
10:12 May 30, 2009 by pblaze
Man, i think you are all out to lunch on this one...

Please, forget what anyone is telling you the custom in these parts is this: Tip something like 50 cents to one euro or 2 or whatever. Tip something, unless it is horrendous. This is not america, where you have to pay 10% tip or more! So if you can't come up with a measly tip amount just for the hell of it, you should just stay home or go elsewhere.

Service in germany generally sucks anyway, and they in general get poorly tipped. Maybe if that was increased, maybe the service gets better? and then the wallet gets lighter...? Pick your poison my friends.

In our place, the worst tippers are actually the scandinavians (because they assume it's included, but they dont ask--i think they dont tip in scandinavia), and german retirees. We generally like the americans (most of the time) because they are the ones being the most polite and the most easy to deal with...

PAY SOMETHING UNLESS THE SERVICES TOTALLY SUCKS. That's the unspoken rule.
10:23 May 30, 2009 by MonksTown
If the service sucks then yeah, no tip.

But also no tip if there is NO service.

Carrying drinks across the room is not service.

A smile, a chat, a bit of interaction is service.

Getting your own drinks at the bar?

NO tip.

Unless you are sat at the bar and get the service of chat with the barman, then sure.
14:03 May 30, 2009 by dessa_dangerous
I don't swallow this idea that the US system where servers are dependant on tips for a living income somehow automatically results in better servi…
I will agree that in many restaurants the servers are predatory. Nice the the point of obsequiousness to your face until you've finished, then shoving a bill at you while you're enjoying the company of your party and letting your food settle. I hate that, and it detracts from the tip they thought they were going to get-- this single act can turn the 20% I intended to leave into a 10%. And I do also appreciate that in general, unless a place is packed, here in Berlin you can sit for a nice long while in a place without someone trying to upsell you or get you the hell out.
15:41 May 30, 2009 by HEM
Having some perky student arrive at my table to announce 'Hi, my name is xxx and I will be your server today' just makes me cringe. Give me a …
This description mirrors exactly the scene when I went (on my own) to eat in a restaurant near the hotel I was staying on my last evening...

Ah well - I'll get more of the same as in a week I'll be flying out to Denver area on a 6-day visit...
19:29 May 30, 2009 by kato
I don't swallow this idea that the US system where servers are dependant on tips for a living income somehow automatically results in better servi…
Here in Heidelberg, in most of the downtown (tourist area) cafes and bars the servers' income does depend on both tips and commission for sold food/drinks.

I know quite a couple places that only pay their staff fixed salaries of between 4 and 6 Euro per hour, topped up with a split of all tips collected by anyone, and say a 5% commission on all sales by that person. If the bar's full, you can make 10-12 Euro per hour that way. If it's empty, you're stuck with the 4-6. And you only get e.g. a quarter of "your" tips too.

I know at least one cafe in Heidelberg where the staff gets next to no fixed salary too.

I only tip in (better) restaurants as a rule in Germany. And 10% maximum, for very good service. Usually just rounding up to the next 5, next 10 euro etc depending on the bill.
23:39 May 30, 2009 by alohaberlin
I'm a good tipper in the US for good service, but here I don't feel so bad about just rounding up to the nearest Euro. They way I figure it, in the States, nearly all restaurants automatically give you a glass of water, then keep you glass full during the whole meal. Water is good for you and trying to eat a meal when you're thirsty sucks. Here a bottle of water in a restaurant is usually at least 2 euros, and if you drink a couple of bottles (the bottles are so tiny here), that is already adding at least 20% to the total of the bill for something that in the States would be considered part of standard service. So there you go.
02:54 May 31, 2009 by Babsita
I was wondering if you might be interested in a German person's opinion on this? Here it is: The practice described above is rude and if I were presented such a bill I wouldn't tip on a matter of principle. But reading through this comments made me realize what might be a factor causing this kind of behaviour. When I am abroad I always try to adapt my behaviour to the local customs. I understand this as a matter of respect for the host culture. But from many of the comments above I get the impression that some of you are dissatisfied with how "service" is dealt with here and try to make up for it by trying to "educate" servers by refusing to tip them for a variety of reasons that don't apply in this country.
05:14 May 31, 2009 by MonksTown
@ Kato, I know there are issues involved but has that situaion been fed (sic) into the NGG union?
08:09 June 1, 2009 by sockmonster
The "service not included" bit seems likelier to read as a scam to American diners. But in Britain it's still commonplace for "discretionary service charges" to be automatically added to a bill, even though servers are (as of last year) required by law to be paid at least minimum wage apart from this fee. It's a much more dubious practice, considering that both food and service there are usually terrible and few customers are ever so bold as to challenge the charge.

When I worked at a restaurant in England, most customers asked if service was "included" in the bill. They didn't mean "does the price on the menu cover your wage," but rather "has a separate service charge already been added on top of the total?" The next question was usually, "if I tip, do servers actually get the money?" Basically, they didn't want to tip twice, and they wanted to make sure that their contribution actually benefitted the server. When the same folks visit Germany, they might have the same questions, but what they're less likely to realize is that there's not a real minimum wage, and the "service" paid out to waiters could be damn near anything they'll put up with when unemployment is through the roof.

Were it not for the chance of good tips, no one with any skill or social graces would put up with the job. If you think that all servers do is carry a plate across the room, it means your server has successfully obscured the dirty work from your view.
11:55 June 1, 2009 by MonksTown
I the UK it is insoidious that restaurants can and DO keep service charges and "pure" tips rather than them going to catering workers

and that has been leider upheld in the courts.

I try and avoid places with serves charges and if I tip leave it as cash and not on a credit card.
12:43 June 1, 2009 by nicoleisthenewblack
They way I figure it, in the States, nearly all restaurants automatically give you a glass of water, then keep you glass full during the whole meal.
in denmark, some places charge you for TAP water..why? cause they have to wash the glass.
16:57 June 1, 2009 by Koelnboss
By the way: A not to uncommon practice is that the tip goes straight to the owner of the restaurant. So I am not that much pro tipping at all. This new practice in Berlin could also be seen as an indicator of the current economic crisis with less and less turnover in the restaurants?
17:06 June 1, 2009 by MonksTown
There is certaily preassure in the catering industry, that is partially related to the recession (bit not exclusively) but I suspect this in Berlin is down to good old fashioned greed by the owners.
19:27 June 1, 2009 by ExTexinMunich
Yes, we had this happen to a group of us in Berlin back in December. Funny thing is that even though we were all ordering in German(most German relatively well, except for me) they still pulled this trick on us. The funny thing is that the service and food were crap so we just laughed at the thought of giving a tip that was "not included" in the bill. The waitress did not deserve an extra penny and she did not receive it! Had the service been better, then of course a tip would have been given!
10:43 June 2, 2009 by Movendi
Hey all, i just want to confirm something, disregarding the principal of tipping. In Germany tipping is absolutely not mandatory or bounded by law even if it has been automatically included on the bill as "tip"? Or through other sneaky implied ways as "service not included" and the waiter/owner says you have to tip?
15:12 June 2, 2009 by airborne1092
In Germany, I tip by rounding up to the whole amount, or add one more euro if it's close. If the service was exceptionally slow or the waitstaff were rude, then I sometimes don't tip. German customer service is non-exsistient IMO. I've been living in Germany on and off for the past 17 years and I'll admit, either my skin has gotten thicker or the Germans are coming around to the whole customer service concept.
15:48 June 2, 2009 by fef
I agree lived here 4 years ago for 5 years and thought they were very rude too but having moved back last year suddenly found how polite and customer friendly they are getting! Obviously there are still some rude people out there but better than it used to be. they just need to learn how to queue now and some need to learn that please and thank you are not just used when asking for a drink but also when you help some one or let them in front of you at the supermarket!!! Hey ho there are bad eggs and good eggs in every country! Generally tips are given for good service - you have the right not to give if you are not happy with the service. It's a shame so many people tip without thinking about it as those staff that go out of their way to make sure you have good time and have what you need (within their job!) should be rewarded and those who just simply do their job and make you feel like you are a bother should have a kick to realise either they shouldn't be in a customer service industry or at least learn to smile!
16:25 June 3, 2009 by sockmonster
Actually I have yet to experience "bad" service in Berlin, despite all the complaints. Most of the time, servers seem to give what their German clientele would want - efficient, accurate, no-BS service, polite but unintrusive. They appear when I need something, I get the thing I ask for (despite my awkward German and weird accent), they keep the dining area clean, and they leave me alone when I don't need anything. Plenty of smiles, but no annoying personal questions. Sure, the Americans are definitely more generous with stuff like water, but then again nobody but the Americans has a culture of "free refills" for anything, and I don't go out to a restaurant for its tap water.

As a general rule, if I can't accept the rules and customs expected of me as a guest in someone's establishment, I simply don't go. Hence, I almost always tip, and I haven't been inside a church in 20 years.
16:33 June 3, 2009 by jonnymayo
The good aspect of tipping:

One portion of the bill one has direct control over, which the wait staff are aware of, hence encouraging better service.

Akin to saying to the police ?hey I pay you wages? and then actually being able to back it up. (Wouldn?t that be great)?

I do get the feeling that the connection between getting a TIP and good customer service is lost on the Germany

Bad aspects of tipping (outside of USA):

Modern tipping culture spread from USA, to countries that have good minimum wages for wait staff. And now the ?TIP? is being also expected.

So really you actually pay for service twice, first as the mandatory built in service charge (which is you paying for the good service, whether you get it or not)

And second as the extra TIP you [s]are pressured into [/s] feel like leaving when you actually get the good service you already paid for in the first place.
04:51 June 4, 2009 by sockmonster
Sorry, but I must have missed something. Since when does Germany have a minimum wage?
09:02 June 4, 2009 by Clapoti
They don't
12:16 June 4, 2009 by jonnymayo
Apologies, forgot to point out I was talking about my experience in Irl and Eng (someone mentioned a few posts back that Eng had also to introduced minimum wage.

Saying that the (very few) people I know that work here in this sector do get an acceptable wage (beats working at McDonalds for them).

Tips are just extra.

Also if German wait staff were dependant on the tips, I could imagine the service would also be like those other countries where they are dependant on tips. E.g USA.

Buts it?s not so its fair to say they aren?t.
12:35 June 4, 2009 by BigEnglish2009
I try and avoid places with serves charges and if I tip leave it as cash and not on a credit card.
I once paid with a credit card and did not tip. By chance I actually checked my statement against my receipts and I noticed a difference. When I called Visa they told me that I had added 10 pounds as a tip. I complained and got a prompt refund. Hopefully the owner of the restaurant in question was shot by firing squad, but I never found out what happened.

Nowadays, I always cross out the 'tip' section on the CC slip and sometimes you can see a look of disappointment on the waiters face whilst you are doing this. I always give the waiter cash in his hand and never leave cash on the table in case the owner or the the person at the next table picks it up.
13:05 June 4, 2009 by koala
Also, if you add the tip to the cc slip - it goes to the restaurant and not the person who waited on you - so I always give a direct tip in cash if I can.
13:38 June 4, 2009 by kato
The big thing about tips in Germany - and why the waiters do get paid on them to a considerable extent - is that tips are tax-free. So, unless the job's done without paying taxes anyway, the employer will actually strive to push as much of the wage as possible on to the "tip section". That way, they can easily keep the "nominal wage" as a 400 Euro job too, even with people who work 20 or 24 hours or more per week.
13:40 June 4, 2009 by Deccie
Also, if you add the tip to the cc slip - it goes to the restaurant and not the person who waited on you -
Nor necessarlit true, it depends on the restaurant rules.

I know several restaurants were tips are divided equally between the kitchen staff and the waiting staff, as the thinking is that a diners enjoyment comes not only from the quality of the service but also the quality of the food.
22:59 June 5, 2009 by sockmonster
Also if German wait staff were dependant on the tips, I could imagine the service would also be like those other countries where they are dependant on tips. E.g USA.

Buts it?s not so its fair to say they aren?t.


Full disclosure: although I considered my previous post from the customer's perspective, I also work part-time as a waiter in Berlin, and were it my full-time job I would absolutely depend on the tips. No restaurant worth its salt could afford to pay a high enough base wage to attract the level of skill and competence customers like yourselves expect. Deferring this to the opportunity for tips means that they don't have to cut staff (meaning slower service), reduce hours (meaning less convenience), raise prices (duh), or close altogether (meaning less variety) - in other words, the practice of tipping helps restaurants survive hard economic times.

Also, don't forget the cultural element in what customers actually do expect. Germans tend to be put off by the artificially friendly, overattentive service that Americans are used to; they'd rather just have their needs efficiently handed and be left alone. However, if you're feeling homesick for the American way, I can point you toward a few nice places that specialize in that service model as a sort of gimmick (once again, full disclosure - I work for one).
09:29 June 7, 2009 by SKershaw
if the service does not match, em, they get zilch... germans dont get the whole hospitality thing and while they make you wait for the warm, watered down soda, because they are bullshitting with their colleagues, talking on their cheap cell phones or stinking themselves up with smoke... me as a consumer isnt obliged to pay anything. Why is it if yo go to poland, france, spain, switzerland or dennmark the service immediately jumps up? what is it about german speaking lands that make these people so miserable and unenthusiastic about life? why are the german people such doormats and too weak and scared to demand better quality?
19:49 June 8, 2009 by Hands
I have been here in Karlsruhe since February and have not been to one restaurant where I had good service! Not even decent service. I have been to several places in Germany and they are all the same. Slow, do not care about what you want and will NOT make anything different that the way it is on the menu. I have been to several bars and had some good service. Even had one server who told me to tip her next time I came in because I didn't leave her a tip that time. My comment, " Give me good service next time and don't charge me for a glass of water." The next time I went in I had her and she was awful so I asked for someone else to wait on me and the bartender was cool about it and when I left I was happy with the service I had and left the server who happened to be a male a 100% tip and did it right in front of the former server and every time I go in He comes right up to me and my crowd seats us and waits on our beck and call!
09:31 June 9, 2009 by SKershaw
I have been here in Karlsruhe since February and have not been to one restaurant where I had good service! Not even decent service. I have been to…
Hands... hands down! (har har)...

good for you. most of "them" dont get it... they just want the concept, but they dont understand the theory behind it (which is somewhat stereotypical german)

here in berlin, you find a lot more service-oriented places... especially since there is a lot more foreign operated/owned businesses in the area as opposed to german. some german places are catching on, especially if they are somewhat aware of global standards, etc. one place that was notorious for uptight, rude, arrogant service changed management/ownership... it was night and day difference... all of a sudden, same place, new faces, service standard was up... it was obvious that the new owner had a few ideas about the importance of treating the customer right. Still, many germans believe that is is business that drives commerce... perhaps that is why very few germans are actually running major german corporations... its consumers that drive commerce!
11:36 June 9, 2009 by Portnoy
I've got a White Trash Fast Food bill right here on my desk with the words PRINTED (not written by the watier) *Tip is not included*.

Fair enough. I guess service is but no tip. I've always had really good service there so it's not really a problem.
12:12 June 9, 2009 by dessa_dangerous
I have been here in Karlsruhe since February and have not been to one restaurant where I had good service! Not even decent service. I have been to…
I don't think a restaurant should be obliged to change anything on the menu, and I am definitely a picky customer. But of course it's all about HOW they tell you. If when you ask for cheese instead of prosciutto they say "I'm very sorry but the kitchen can't make substitutions" then all is well with the world. But if you get attitude merely for attempting to get something the way you want it then you have a real jerkface place on your hands. Having worked customer service for years I can sympathise with the plight of over-worked servers in the face of clueless customers but enough is enough sometimes... I have boycotted restaurants for repeated bad service. Any GM worth his salt knows that his servers are idiots. The reason they stay there is because he tolerates it.
I've got a White Trash Fast Food bill right here on my desk with the words PRINTED (not written by the watier) *Tip is not included*.

F…
Everyone always talks about how shitty the service is there, but the one time I was there for a friend's birthday, the service was lovely. Everyone else at the table thought she was a bitch, but I liked her! Maybe I haven't got as thin a skin as I thought Another friend was recently *fired* from White Trash, details not given here, but she is a tough girl from Dublin and even she said that the servers there are scrappy and catty. I guess it depends on when you go in, or maybe what you expect when you go in.
12:45 June 9, 2009 by kato
perhaps that is why very few germans are actually running major german corporations... its consumers that drive commerce!
That's why the two (German) brothers operating one of the least consumer-friendly discounter chains (Aldi) are the 3rd- and 14th-richest people in the world, right?
09:32 June 10, 2009 by VenusInFurs
Euphoria. Yep, that was the one

When we stared at the bill blankly in amused disbelief, some snotty waitress re-iterated in English that s…
Don't you love it when people treat you like a tourist, even though you live here?
09:20 August 7, 2009 by Clapoti
I've got a White Trash Fast Food bill right here on my desk with the words PRINTED (not written by the watier) *Tip is not included*.

F…
Everyone always talks about how shitty the service is there, but the one time I was there for a friend's birthday, the service was lovely. Everyon…
I work near White Trash and went there a couple of times for lunch. It is definitely written on the bill "Tip is not included"... in English and not in German, which is pretty bad to begin with since it addresses the message to non-German people IMO. Everytime the service was pretty bad, a girl ordered a salad and got a burger (not sure how you mix those 2), another time I got the wrong kind of burger (classic cheese burger is pretty easy to understand I think) and only got my food when everybody else was already finished, the same time the waiter was inventing a payment limit for my friend to pay with credit card... after saying 10? and realizing that he could eat for 10? he put the limit up to 20?.

The last time was the worst and is related to this thread. We were 4 non-German and the waiter suggested the soup of the day to a girl with us, she had 2 choices, she takes one, then 20 minutes later he comes back with 3 burgers and goes back, then comes back again asking the girl which soup she ordered and then tells her that they don't have it today (he needed a good 20-25 minutes to realize that the soup she ordered suggested by him was not available). Then it was time to pay, he brought us the bill folded so that the "Tip is not included" was clearly visible, I rounded up as well as another guy, one of us didn't give tip, the waiter told him 2 times that the tip was not included and then was asking what was wrong with the service... I was speechless, I wish I could have taken the tip I gave him back. I don't think I will go there again, but if I go I will definitely not weigh my words before telling my opinion to the waiter.
10:38 August 7, 2009 by KäptnKnitterbart
And yet you keep going? Fool me once, shame on you, fool me twice ...

Especially around White Trash -- I work around here too and there are 6,000 places for lunch, though I never have any problems at all at WTFF.

Also Hal: maybe you should actually know what you're talking about before you open your gob: WTFF is one of the most successful restaurants in the city.
10:56 August 7, 2009 by KäptnKnitterbart
Nice try: a large group of friends and I meet there every Monday to watch the live music. The kids and I chow down on burgers there every couple of weeks. I'm not a xenophobe decrying the influx of tourists, I love the bizarre mix of people that show up at the place.
11:05 August 7, 2009 by Elfenstar
what is the difference between service and tip then? we are told that in germany we do not have to tip cause the salary, even for wait staff, is pretty good. has this changed or are salaries being reduced in that sector?

last night at the Zollhoffgarten (in Heidelberg), where it was self-service, the cashier cum bartender accosted the guy in front of us since he wanted to give her exact change. he was so flummoxed, he ended up giving her a 1? tip on a 4? glass of wine.
11:46 August 7, 2009 by kato
in germany we do not have to tip cause the salary, even for wait staff, is pretty good.
No idea where that comes from, because that's never been the case. In Heidelberg, the fixed part of the salary is usually between 4.50 and 7.50 Euro (occasionally less). Lower section in bars and such, upper section in restaurants and other "established" venues. Anything on top comes from tips.
11:58 August 7, 2009 by Elfenstar
No idea where that comes from, because that's never been the case. ...
i suppose you do know better than most. you always seem to.
11:59 August 7, 2009 by lilplatinum
Wow, thats miserable.. I couldn't imagine dealing with customers on that salary if you didn't get Ami style tips.. Now i know why the service sucks.
12:10 August 7, 2009 by kato
i suppose you do know better than most. you always seem to.
Among my friends are about a dozen people working as "service personnel" in Heidelberg, Mannheim, Mainz and Frankfurt.

Places where you earn more than the above 7.50 are far and far between - and usually require at least decent (multiple years) previous work experience, a specialized job such as bartender/mixer etc, or some sort of relevant vocational training ("Fachkraft im Gastgewerbe" - 2 years, not exactly cheap...). You'll get those in decent restaurants or hotels.
12:26 August 7, 2009 by RainyDays
Lowest wages and salaries in tariff-bound enterprises for employees who are union members: Tarifspiegel Hans-Böckler-Stiftung. For Hotel- und Gaststättengewerbe, kitchen and service personal: lowest union-agreed level in Baden-Württemberg: 8,66 ?/hour, in Berlin: 7,54 ?, in Sachsen-Anhalt: 5,73 ?. These levels are however not generally binding, so one can assume that wages are lower in some places or have turnover components that can result in very uneven pay.
12:38 August 7, 2009 by kato
Yep, the "turnover component" is what throws the crink into it all. Sort of like "ok, you get 9,25 max per hour... 4 Euro out of that will be turnover component that you can reach if we're full".
10:33 August 8, 2009 by chrisc
I generally find that if one is pleasant with the waiting staff, that they will respond in kind. How many times have we seen people ordering without even looking into the waiter's face, or saying Bitte, or ordering promptly, or thanking staff when they bring you the dishes?

Saying that though, it doesn't guarantee good service but it helps to be a little kinder to people who have a stressful physical labor job. So I do tend to tip a bit and often the staff will recognise it and offer a much nicer welcome the next time. For the people who are rude to polite paying customers, I don't tip and I never return. Simple as that. There are 3500 restaurants and food outlets in Berlin so one is never compelled to go anywhere a second time.

I've never been hit with a bill that says Service Not Included in Germany, but if I do get one, I will still tip as I would normally do, so the tip ranges from zero to whatever I feel like. Let's keep this issue in context. The bill does not say you MUST give a tip under German law or something like that - it's just a little silly play on your sense of guilt, just like the beggars with dogs on the pavements.
02:07 August 13, 2009 by dcgi
That's a great scene and I totally agree with it, Mr. Pink makes perfect sense, his view is obviously very American-centric but taking it wider you'll see it's just a cultural thing; American's will tip even if they've had a normal level of service (tipping usually 15%), in the UK you would normally tip in a restaurant %10 for normal service or nothing if the food/service was not up to scratch, other places nothing at all because the service charge is included in the bill (because it's cultural/the law). It just depends where you are and what "the culture" expects, unless you're strongly opposed to it you should normally just go with the flow on matters such as these.
23:47 January 5, 2010 by myownprivateberlin
Conan said it the best:

"To crush your enemies, see them driven before you, and to give never a tip"
20:17 January 8, 2010 by Snottie_Dottie
Yeah and I am sure the same snotty service remains. The apathetic service here used to be due to the fact that they don't ask for tips or expect tips. As in "I don't have to be friendly, I get paid 15 euro per hour and don't need your slimy tips". NOW they want tips for that attitude?

Not having it.

They should get paid 5 euros per hour so they are nice, efficient and friendly so people WANT to tip them. This system works great in the USA and UK and elsewhere as well, but as usual, it takes years for things to catch on here. The ONLY places to get really great service is in 5 star hotels in Germany. They HAVE to be nice.
20:18 January 8, 2010 by Snottie_Dottie
ps. I have lived in Berlin since 1989 and always tip taxi drivers and wait staff if they are friendly. BUT if they are rude, not leaving a penny.
20:37 January 8, 2010 by MonksTown
"I get paid 15 euro per hour and don't need your slimy tips".
As has been pointed out to you, most staff do NOT earn ? 15 an hour as standard wages.

Casual bar staff in Munich (not Berlin!) would…[/quote]You are aware of the concept of the "working poor" ?

Catering is a classic example of where people work their arses off but often barely above the poverty line.

I don#t want catering staff to be FORCED to be friendly, I want them to be naturally friendly and I'm certainly not pining for the day the big stick" culture of tips comes to Germany.

Maybe I am living in a parallel planet?

I go out a fair bit and don#t have a big gripe about catering workers in Germany compared to those in the UK.
09:10 January 9, 2010 by msalama
Now I don't know WTF is it exactly, but I've gotten bad service like 2 times all told, and I've been eating / drinking out everywhere in Berlin for over 2 years now! Hah, 'sgotta be because I'm just sooo charming and sexy that even the Eisfräuleins get a serious case of heart pity-pat when they see my Adonis-like divine form entering the premises
09:41 January 9, 2010 by MonksTown
Or maybe the "bad service" has / had a grain of truth but is a wee bit of an urban myth?

If I think back the last couple of times I have had bad service going out in Germany it has not been the fault of the waiting staff but bad organsation / management.

And again I find it coming back to the cultural differences and / or lack of examples from the complainers of "bad service" about what actually happenened. If I am out on a date with a nice guy I don't want a wait person hovering over us offering a refill every 5 minutes for example.

What the whole tips argument boils down to is that employers would like to force down the wages to increase their profits. I wonder how many of the pro more tips crew would like to happen in their jobs?
12:45 January 9, 2010 by mJhqRwBjGMAyvXzUSWpZ
Frankly, I have received the best service at home in New Zealand, where I have never tipped for anything in my life. Not even the pizza guy. Never. Ever. What for?
12:57 January 9, 2010 by dessa_dangerous
I think I get sub-par service because I dress in rags and have metal in my face; the older/more proper/fancier-looking customers always get priority, while many servers act as if waiting on me is a hassle, although I am an easy customer (never ask for substitutes or pesky things like Leitungswasser, snap my fingers or act exasperated/impatient). Funny thing is that maybe they can't tell straight away I'm American and far more likely to leave a fat tip than the Herr at the next table who rounds up a ?35 bill to the next euro. My favorite form of revenge of course is to tip 20% for mediocre-bordering-on-apathetic service, passive aggression was a foreign behavior to me until I came here.

Outright bad service gets nothing however and I don't bother patronizing the restaurant again.
23:08 January 13, 2010 by amystar
I agree with the fact that in New Zealand we have the best customer service, in all sectors (not just hospitality) that i've come across from all places i've travelled!

I'm working in an Irish Pub here, and tips make my world go around... I get only ?5, but I enjoy my job, and I do actually enjoy making people happy and enjoy themselves... and having a chat with them...

I hate it when Scandinavians go on about how cheap it is, and then take back every last cent of their change, and I have come to not expect a tip from most Spanish, French, Italians, Scandinavians, Backpackers or Students... and unless they treat me like their Servant, rather than their Server... they get the same service as everyone else... well... mostly... I never let them split the bill up because that's too much time for no reward... i'd rather watch their "well, yours costs 2.20, and mine is 2.40, so i'll pay and you can owe me 20cents" conversations! I'm content for that to be my tip!!
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Best-selling teenage novelist Helene Hegemann rejected accusations of plagiarism in her debut novel “Axolotl Roadkill” on Tuesday, after it emerged she had taken slabs of text from an anonymous author and blogger. READ (1 COMMENT) »

Photo: DPA

Hamburg politician puts the 'I' in street de-icing

The president of Hamburg's city parliament is reportedly in hot water for ordering authorities to clear the footpaths of ice outside his own home while leaving the rest of the city to slip and slide their way home. READ (1 COMMENT) »

Photo: DPA

Construction worker confesses in Cologne archive collapse case

Eleven months after the deadly collapse of Cologne’s city archive, a construction worker has given investigators their first confession in the case, media reports said on Tuesday. READ »

Photo: DPA

Berlinale highlights shift to 3-D films

Buyers at the Berlin film festival will be seeing triple this year, as 3-D productions such as "Avatar" transform the global cinema industry. READ »

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Indie cinemas are a dying breed the world over... except in Berlin, home to nearly 60 small arthouse and neighbourhood venues. As Alice Harrison reports, some are even getting the red carpet treatment at this year's Berlinale.

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