No-one left Photo:DPA

Quelle last-ditch clearance sale founders as website crashes

Published: 1 Nov 09 10:50 CET
Online: http://www.thelocal.de/national/20091101-22955.html

The biggest clearance sale in German history started with a whimper rather than a bang on Sunday, when the website of bankrupt mail-order giant Quelle collapsed.

The best that could be wrung from the address www.quelle.de on Sunday was a note saying "Error: network exceeded," as the expected rush of bargain-hunters overloaded the site’s capacity.

Quelle wanted to clear its stocks with 30 percent price reductions, first over the internet, and then in its shops. Around half the remaining stocks are clothes, which are expected to be offered at even greater discount. Meanwhile furniture will sell at 20 percent off, and technical equipment at 10 percent off.

The aim is to generate enough capital to at least keep the remaining 1,600 staff on until Christmas. More than 2,000 staff worked their last day on Friday.

Also on Sunday, former head of Quelle's parent company Arcandor Thomas Middelhof said the collapse of Quelle had been avoidable.

“The end of Quelle is a highly regrettable event – most of all because it was not irreversible,” He told the Bild am Sonntag newspaper.

He accused his successors at mail-order firm of failing to continue merger talks with a strong partner.

“When no state aid came, and the planned insolvency procedure failed, the company stood there with no alternatives. And thus is slid into a disordered insolvency.”

Middelhof left Arcandor in February this year, saying he had rescued the group, and it could continue to trade. Three months later Arcandor filed for bankruptcy, which led to the October collapse of Quelle.

Insolvency administrator Klaus Hubert Görg said that he and colleagues “had looked carefully for substance in this company, but we found nothing to speak of.”

The Local (news@thelocal.de)

What do you think? Leave your comment below.

Fark It! Digg This Facebook  Share everywhere
Send to a friend Printable version Twitter This

Your comments about this article:

11:36 November 1, 2009 by robinson100
I´ve just tried, and they still don´t seem to have got the website up and running............it´s very sad!
11:38 November 1, 2009 by Mistress kitty
For a company that is going bust I don't really think a 30% sale is anything to get excited about. There are shops in the UK such as Dorothy perkins who are having sales of 70% and that's just an average seasonal clearance for them. I have yet to find good sales here, especially when you compare the non-sale prices to the uk.
11:38 November 1, 2009 by grampus
Around half it's remaining stocks are cloths, which are expected to be offered at even greater discount, with furniture selling at 20 percent off, and technical equipment at 10 percent off.
Bah, I could do with some cloths. I have a nasty spill that I need to wipe up...
11:39 November 1, 2009 by robinson100
Bah, I could do with some cloths. I have a nasty spill that I need to wipe up...
- got too excited again, did you Grampus???

;-)
11:42 November 1, 2009 by grampus
There's just something about The Local that turns a boy on... maybe it's the journalistic integrity, maybe it`s their superlative punctuation and 5pell1ng, maybe it's their Americano readership... nevertheless, the stain remains
12:56 November 1, 2009 by Small Town Boy
For a company that is going bust I don't really think a 30% sale is anything to get excited about. There are shops in the UK such as Dorothy perki…
It depends how genuine the sale actually is. The Quelle items are products that have been sold at a standard price online and in their catalogue, in which case 30% is a good discount. A lot of the "70%" discounted stuff aren't genuine discounts, it's just cheap specially bought in for the sale. Stores sell an item at an inflated price for a few days in one store, then offer it for sale in all their shops at this magical 50% or 70% discount.

Of course the mark-up on clothing is massive so there's definitely room for a lot of discount, but no business wants to sacrifice more margin than it has to. Anything that is reduced by 70% is either something that absolutely no-one wants to buy, or is not a genuine discount. Fake discounts are particularly common among clothing because, away from the main brands, price comparisons are almost impossible.
13:45 November 1, 2009 by westvan
It's working on again, off again now. Mostly off again when you try to switch to a new page. I'm just checking the shoes and most of the normal sizes seem to be "nicht lieferbar" already.
13:57 November 1, 2009 by Mistress kitty
STB I agree that is the case with most discounts, but dorothy perkins are one of the most popular and reputable uk high street stores, they have been around for years and their stuff is very good quality, i always buy my winter jackets from them and they last for ages, they just have really good seasonal sales, alot of the stuff on their website is now sold out coz people snap it up so fast.

What i meant was that in german high street shops you don't find such good sales, like january sales for example.
15:56 November 1, 2009 by maxbrando
Iam urisd one can actually buy something on a German website1 The ones I try only let you see their company, but there is no place to buy something online.
18:37 November 1, 2009 by americangirl09
Ok, so I have a question being new to Germany and lacking the full understanding of the German language....

As I am watching news reports, they are saying that nothing you purchase will come with a warranty. I purchased a washing machine from Quelle about 3 months back, in which I am paying rates, and I am wondering if my warranty is null and void? Does anyone have a clue? Right now, I have paid off the actual machine, I have 2 rates left which is covering the extended warranty. Getting a hold of Quelle has not been successful. Anyone in the same position or have any suggestions??

Thanks in advance for any suggestions or comments
18:59 November 1, 2009 by perdido
No offense but have you asked them?
19:09 November 1, 2009 by americangirl09
No offense taken. Yes, I have tried to contact them via telephone with no success. That's why I decided to post here, just to see if anyone else has a similar concern or experience. I plan to keep trying to contact them though.
20:23 November 1, 2009 by Small Town Boy
The warranty is with the manufacturer, not with Quelle, so you still have the standard 24-month warranty. The fact that you bought the product on credit doesn't matter, since your relationship here is with the credit provider, not with Quelle either. However, this article recommends that you register for the warranty by sending in the warranty registration card that should have come with the product. If you're going to phone anyone, call the manufacturer.

If you've bought an own-brand product like Privileg, then you may be in trouble.
20:29 November 1, 2009 by westvan
If you've bought an own-brand product like Privileg, then you may be in trouble.
Yes, a Quelle spokesman said on the news last night that Privileg merchandise bought now won't have a warranty/guarantee since the company is going out of business. Buyer beware. Don't know how this would work out with previously purchases Privileg stuff still under warranty. They're going to have plenty of angry customers.
22:10 November 1, 2009 by americangirl09
If you've bought an own-brand product like Privileg, then you may be in trouble.
Then Im in trouble....
22:37 November 1, 2009 by perdido
Dont know about privlig brand but I have found german cheaper brands often more reliable than american name brands. Just my opinion.
23:17 November 1, 2009 by Boots
Our Privileg cooker has gone on the fritz twice and each time the 24 month warranty was renewed* - but the manufacturer & repair contractor insisted on seeing the original receipts and delivery notes from Quelle. I guess they'll have to honour the guarantee even if the retailer has closed down - as it's a contract.

* note: it was the exact same fault both times, which may make a difference.
10:32 November 2, 2009 by Small Town Boy
According to Stiftung Warentest (probably the most authoritative body on the subject), warranties on own-brand products will not be honoured. All you can do now is hope nothing goes wrong, and fork out for the repair if it does.
10:44 November 2, 2009 by americangirl09
That is so not encouraging...
10:47 November 2, 2009 by Small Town Boy
All I can suggest is finding out who actually manufactured the product (probably Electrolux), and asking them if they'd honour the guarantee.
10:54 November 2, 2009 by westvan
'Fraid not. In this article it says that Electrolux won't be taking over the Privileg guarantees because in this case Quelle is considered both the merchant and the manufacturer. Privileg-Kaüfer verlieren Garantieansprüche
20:59 November 2, 2009 by jmjdk
I have read that all house brands of Quelle do not have a guarantee once the company declared bankruptcy. IMHO save your money and not pay for service/something that you are not going to receive anyway.
23:26 November 2, 2009 by Small Town Boy
Yes, but what about the people who bought their items six months ago who no longer have their 24-month warranty?
ADD YOUR COMMENT   (YOU MUST LOG IN OR REGISTER TO MAKE A COMMENT)
For comment quoting and other advanced formatting features,
try posting via this article's discussion forum page instead.
Today's headlines
Photo: DPA

Hartz IV welfare benefits ruled unconstitutional

Millions of German families on welfare could receive more government assistance after the nation’s highest court ruled Tuesday the controversial Hartz IV system of payments was unconstitutional. READ (39 COMMENTS) »

Photo: DPA

Löw backs down in contract dispute

National coach Joachim Löw ended his stand-off with the German Football Federation (DFB) on Tuesday, as both parties agreed to plough all their efforts into Germany's 2010 World Cup campaign. READ (1 COMMENT) »

Photo: DPA

Germans splashing out on Karneval despite bad economy

The tough economic climate is failing to dent Germans’ enthusiasm for Karneval, with partygoers set to spend €300 million on costumes and makeup during this year’s season, the Toy Retailers’ Association said Monday. READ »

Photo: DPA

Study finds major discrimination against Turkish job applicants

Jobseekers with Turkish names are clearly discriminated against when looking for work in Germany, a study released this week has found. READ (2 COMMENTS) »

Photo: DPA

Young literary star Hegemann counters plagiarism claim

Best-selling teenage novelist Helene Hegemann rejected accusations of plagiarism in her debut novel “Axolotl Roadkill” on Tuesday, after it emerged she had taken slabs of text from an anonymous author and blogger. READ (1 COMMENT) »

Photo: DPA

Hamburg politician puts the 'I' in street de-icing

The president of Hamburg's city parliament is reportedly in hot water for ordering authorities to clear the footpaths of ice outside his own home while leaving the rest of the city to slip and slide their way home. READ (1 COMMENT) »

Photo: DPA

Construction worker confesses in Cologne archive collapse case

Eleven months after the deadly collapse of Cologne’s city archive, a construction worker has given investigators their first confession in the case, media reports said on Tuesday. READ »

Photo: DPA

Berlinale highlights shift to 3-D films

Buyers at the Berlin film festival will be seeing triple this year, as 3-D productions such as "Avatar" transform the global cinema industry. READ »

More National
Highlights
Photo: Tamsin Ross Van Lessen
SOCIETY »
Indie cinemas are a dying breed the world over... except in Berlin, home to nearly 60 small arthouse and neighbourhood venues. As Alice Harrison reports, some are even getting the red carpet treatment at this year's Berlinale.

See all ads | Join the Marketplace

Jobs in Germany, in English

571 jobs in Germany, in English
396 new jobs this week
79 new jobs today

ALL JOBS »

Latest news from The Local in Sweden
Blog
Essentials

Dating
Looking for your own blonde bombshell? Or is the strong, silent type more your style? Find a German sweetheart here.

Weather
"After clouds comes clear weather," say the Germans. But what about after that? Find out in The Local's weather section.

Blog
German stuff that's distracting us today.

Noticeboard
Whether you want to buy, sell, hire, announce or promote something, here's the place to do it - completely free of charge.

Discuss
Debate the news, ask for advice, make friends - or just let off steam.

Search News


Register

Register now for:
> Free use of noticeboard
> Special discounts
> Weekly news roundup
> Unlimited use of discuss

REGISTER FOR FREE »

News from the Goethe-Institut
News from Young Germany
News from DeutschlandOnline
JOB: Nursery Teacher / Early Years Educator
Wolfsburg nursery, specialising in an Early Years Programme, seeks English speaking nursery teacher
FULL JOB DETAILS
JOB: Admin and academic positions
GBCM is currently seeking experienced and ambitious full/part-time staff in the academic field as well as a flexible office manager for roles in an international environment
FULL JOB DETAILS
Advertising 2.0
MARKETPLACE - promote your business to half a million targeted readers a month on The Local. Find great products and services in Germany or tell The Local's readers about your own business.
CLICK HERE>>>
Sales managers - country wide
The Local is seeking talented and experienced media sales professionals for our online advertising sales in Germany
FULL JOB DETAILS
Best Foreign exchange rates dealing - all major currencies
Foreign Currency Direct voted as offering the best exchange rates. All currency exchange transactions are managed by Ben Amrany. We guarantee that readers of The Local/Toytown receive a 5 star service
FULL DETAILS HERE>>>

The Local Europe GmbH
Linienstrasse 214
10119 Berlin
Germany